Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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Reviews by rating (past 12 months)
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Best of 2021 winner 7 timesBest of 2021winner 7 times
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Reviews for Brock Doors And Windows

Average customer rating:
9.1 10 (2663 reviews)

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djlw57
djlw57
1 review Toronto, ON
10/10

Fast, on quote, clean and tidy

We recieved a quote for a large job - all windows and a new door - and due to a larger construction delay, much later Brock stood by the original quote and there were no surprises in price. Timing was spot on and install was quick and clean.

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Company Response

Hello, djlw57!

We're grateful for your feedback and are pleased to hear of your satisfaction with your window and door investment. Our clients' contentment is incredibly important to our team, and we're happy to have provided you with an efficient and pristine experience from beginning to completion.

Kind regards,
Brock Doors & Windows Ltd.

David in San Francisco
David in San Francisco
2 reviews Newcastle, ON
10/10

Window and Door replacement

Several years ago Brock doors and Windows replaced our windows. We were very impressed with the professional and knowledgeable team we dealt with. Very happy with the product. We moved two years ago, and needed new windows and doors. Confidently gave our business to Brock and would do so again.

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Company Response

Hi, David!

Thank you for choosing Brock for your replacement window and door needs. We're appreciative of your feedback and look forward to working with you again on your next home improvement project.

Kind regards,
Brock Doors & Windows Ltd.

Larinda
Larinda
0 reviews Oakville, ON
10/10

New Windows Installed

Our house is 22 years old and the windows have never been very efficient. Some of them could no longer be opened and there was condensation between some panes. We had a few companies come in to give us quotes - Brock spent the right amount of time with us - talked us through the products, answered questions and did measurements, no hard sell just informational. The quote was accurate, detailed and sent to us quickly.

When the old windows were removed and the new ones installed - the work was excellent. The new frames matched our existing ones perfectly and the windows all open, close and lock without any problems. We did half our windows so still have the other half to do - we will definitely do them with Brock.

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Company Response

Larinda,

We appreciate you entrusting our team with your decision to enhance your homes overall energy efficiency. It's wonderful to hear that your initial consultation experience was informative and beneficial in the process of making your home investment decision. We know you'll continue to enjoy the enhanced functionality and visual appeal of your new window replacements.

We look forward to the opportunity of joining you on your next replacement window journey!

All the best,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Whitby, ON
10/10

Front Doors

Love our new doors. Excellent quality and we have gotten so many compliments on our doors. Great insulation and noise proof. Installation was very good and would recommend to family and friends. Took a few months extra to install due to the pandemic, but so worth the wait.

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Company Response

Hi there,

Thank you for the 10-star feedback!

We're proud to hear that your new entry door system is hitting all the marks in terms of noise reduction and superb insulation qualities. We appreciate your kind comments and ultimately your patience as we all navigate the complexities of the pandemic.

We know you'll continue to enjoy your new entry door for many more years to come.

Kind regards,
Brock Doors & Windows Ltd.

Daniel in Toronto
Daniel in Toronto
0 reviews Halton Hills, ON
10/10

French Doors replacement

In the spring of 2021 we had the original french doors going into our backyard replaced. The glass seal had gone and doors not sitting properly. Brock sent a rep out in the fall of 2020 to review and price our project. Within a couple of days we had an itemized estimate. It wasn't the cheapest nor the most expensive but seemed a reasonable price. The job was completed in March 2021 in one morning. The crew and job were very professional. The whole wall unit was identical to the original doors with transoms on the left, top and right. We have had many compliments on the work. We highly recommend Brock Windows and Doors for value and quality of work.

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Company Response

Hi, Daniel!

Thank you for entrusting our team with your home renovation project. We appreciate your feedback and are thrilled to hear that your installation crew was highly professional and that the completed project was enjoyed by not only yourself, but those who had the opportunity to see it.

Your recommendation means a great deal to our team, we're very appreciative and hope to have the honours of working with you again into the future.

Kind regards,
Brock Doors & Windows Ltd.

Allison
Allison
0 reviews Oshawa, ON
2/10

Main floor renovation

Salesman was good, fair and on time. Customer service is terrible. Ordered windows in March 2021 and was told a 8-10 week turn around. Given no updates during lockdown about delays. Had to reach out myself to customer service to get minimal answers. Project coordinator has not returned phone calls or emails for weeks on multiple occasions. Still don't have have installation date and windows not even made yet. It's been 15 weeks. This has now delayed my mainfloor renovation with my contractor which means I am out of my house for at least an additional 2-3 weeks because of this. There have been no explanations given and no one seems in a hurry to address my concerns. I have also emailed Brock Windows customer service email directly and still haven't heard back in 3 days. I'm very disappointed as I've used them in the past and as a returning loyal customer I thought I would have been treated more fairly. I will not be using them for future projects again after this experience.

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Company Response

Hi Allison,

We're sorry to hear of your concerns with your window replacement project. We understand you have experienced delays in scheduling your installation date, and for that we'd like to apologize. We have been working alongside our manufacturer to ensure your products arrive on schedule and do see that your project coordinator has been in communication regarding these delays.

It is incredibly important to our organization that our clients feel heard, informed and satisfied with their experience, we'd again like to extend our apologies for not meeting your or our own expectations in this regard.

We appreciate your feedback and will utilize this to better our services to our valued clients, and look forward to the successful completion of your home renovation.

Kind regards,
Brock Doors & Windows Ltd.

The Zijlstras
The Zijlstras
0 reviews Orangeville, ON
10/10

House windows

The salesman and installers were punctual and provided exactly what was arranged. They left our home clean after the installation. I would recommend Brock to any acquaintances that need windows or doors.

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Company Response

Hi, Zijlstras family!

Thank you for contributing this feedback. We're thrilled that your experience from consultation to installation went exceptionally well. We appreciate your recommendation immensely.

Kind regards,
Brock Doors & Windows Ltd.

GardenLady
GardenLady
0 reviews Toronto, ON
10/10

Installation of three glass 6 x 9 foot window

I hired Brock Windows to install a large 6 foot by 9 foot window in my living room. It is triple glass. The window looks great, also great quality, I feel the difference - living room is warmer. Finally the installers were friendly and very professional. I would highly recommend Brock Windows.

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Company Response

Hi there, Garden Lady!

Thank you for the 10-star feedback.

We're thrilled to hear of your satisfaction with your recent window upgrade. We know you'll continue to enjoy the energy-efficiency your window provides for many more years to come.

We appreciate your kind comments immensely.

All the best,
Brock Doors & Windows Ltd.

markymark in Maple
markymark in Maple
1 review Vaughan, ON
3/10

Window Seal Leak

We hired Brock to replace all windows in our home several years ago. Within that time we had to replace about 7-8 windows at the front of the house due to air seal leaks which became very visible (full of fog). The windows were under warranty, except for one. We now have another one that has lost it's seal and the window has fogged up. Other things that don't work well are the locks on the patio doors. They don't grab the latch on the door and constantly need adjusting. They feel cheap.

My mother went with another company a few years before we replaced ours and has not had one issue with her widows, seals, locks, caulking etc. She lives right next door to us. I'm disappointed with quality of North Star windows which I was told was of upmost quality. We spent about Twenty Five thousand dollars on the project

1 of 1 people found this review helpful.
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Company Response

Mark,

We'd like to apologize for any concerns you're having with regard to the quality of your windows.

We can assure you that North Star Windows are high quality, energy-efficient vinyl with numerous certifications from Energy Star to AAMA.

If you presently have concerns relating to your windows, patio door or installation, we ask that you please send us an email with photos and details of the items of concern, and we will work with our team to rectify them.

Due to the name used on your review, we're unable to locate your file; however, we are more than happy to assist you in resolving this.

Your satisfaction is incredibly important to us.

Kind regards,
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Shaun in Pickering
Shaun in Pickering
6 reviews Pickering, ON
10/10

Windows and patio door

All the Windows and patio door were installed by Brock windows Whitby location. Was a great experience from beginning to end. Rick our sales rep really helped us see the options for our home and worked with us to get everything we wanted. Kyle and Craig did the install and took care of all of our questions throughout. We required a replacement screen so Steve and Scott took care the after purchase experience as well!

When you purchase windows and the company has a warranty this is the experience you should expect!

our families second time purchasing from Brock and won't be the last

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Company Response

Hi, Shaun!

Thank you for the 10-star feedback. We're so happy to hear you had an amazing experience with our team not once, but twice. Expert advice and professional installation are the items we pride ourselves on, so it's reassuring to hear you've received exactly that.

We look forward to working with you again on any future home improvement projects.

Regards,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.