Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 6 timesBest of 2020winner 6 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2622 reviews)

Sort by

Kim  in Stouffville
Kim in Stouffville
6 reviews Whitchurch Stouffville, ON
10/10

Window and patio door replacement

This is the second time I have called Brock to replace windows in my home, this time a living room window and patio door. They are quick to respond, reasonably priced, and very professional. Stefan and Tyler did an amazing job on the install (right on time, very efficient, zero mess or disruption, beautiful work.) So happy with the new windows, the space looks amazing. Thank you!!!

Was this review helpful?
Company Response

Hi, Kim!

Thank you for the continued business & loyalty to our organization. We're happy to hear that you were satisfied with the entirety of both of your projects. We hope to have the opportunity of working alongside you again.

Kind regards,
Brock Doors & Windows Ltd.

Diane
Diane
1 review Oshawa, ON
4/10

Poor installation

I like my bow window. I'd like it more if I could open it. The lever was installed so it is right behind the frame of the shutters. Installers would have seen this...why wasn't this pointed out?

Was this review helpful?
Diane in Hamilton
Diane in Hamilton
0 reviews Oshawa, ON
5/10

Window Won't Open

I like my new windows, especially the front room bow window. It'd like it even better if I could OPEN it. The latch was put behind the shutter frame!!!
What good is that?

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Diane,

Thank you for bringing your concern to our attention. We would appreciate if you could connect with our team so we can further look into your comments and work towards a rectification plan.

Please see the below contact information for our Customer Care team.

Kind regards,
Steavi Potter
-
T: 1-800-449-3808
E: info@brockwindows.com
Brock Doors & Windows Ltd.

Amanda
Amanda
0 reviews Mississauga, ON
1/10

Brutal Customer Service

This was our second time using Brock. First used them in 2010 and it was an amazing experience. 9 years later and they are a much different company (purchased windows in January 2019, install June 2019 and final completion wasn't until October 2019). We had some issues with install and the customer service was atrocious. They couldn't care less about you or keeping your business. We reached out to the Director of Operations who never replied and more recently the General Manager who took no ownership for the lack of customer service. Find yourself another company who values their customers and prides themselves on quality.

Was this review helpful?
Company Response

Amanda,

We'd like to extend an apology if your experience was anything less than favourable. We desire for each project to go seamlessly from the very beginning to completion. We're sorry to hear that your second experience did not live up to these expectations.

Your business is incredibly important to our organization and our commitment to provide the best possible experience has not changed, we're only working on making it better and can only do so through constructive comments such as yours.

We understand that a home renovation is an extremely personal experience that is built on trust, communication and transparency. We're sorry if you felt any of these items were overlooked.

If you have any questions, concerns or general comments; please do not hesitate to connect with us through the below contact details.

Kind regards,
Steavi Potter
-
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Jonathan in Toronto
Jonathan in Toronto
1 review Toronto, ON
10/10

Supply only

Brock windows and doors were excellent. I made a supply only order, I checked out other companies and even a few big box stores. Brock windows was able to take my measurements and make a custom window. It was even less money then the standard sizes other stores were offering.
turn around time was only 3 weeks. I drove to the nearest location and loaded in my truck.
for me to be able to slowly replace 1 window at a time doing it at my own pace will save me thousands.

Was this review helpful?
Company Response

Hi, Jonathan!

Thank you for choosing Brock for your supply-only window replacement project. We're thrilled to hear that our supply-only specialists provided an exceptionally seamless, cost effective and speedy alternative for your home improvements.

We appreciate your feedback and look forward to working with you again.

Kind regards,
Brock Doors & Windows Ltd.

Kyla
Kyla
2 reviews Brampton, ON
10/10

House renovation

We bought a fixer upper a few years ago and have been slowly chipping away at the renovations. We recently ordered all the windows for the basement through Brock and was quite pleased with the service. My husband is a contractor so we provided the dimensions to them and was quickly given a quote. We did shop around and found that Brock gave us a better deal, I believe they had a promo on at the time. We picked the windows up from the Brampton location and they were made exactly to our measurements. Would highly recommend Brock to friends and family.

Was this review helpful?
Company Response

Hi, Kyla!

Thank you for entrusting us with your fixer-uppers recent window requirements. We're thrilled to hear that your supply-only experience went exceptionally well and all your expectations were met throughout.

We hope to have the privilege of being your supplier of choice into the future, your recommendation is immensely appreciated by our team.

All the best,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Brampton, ON
0/10

Accounting Dept spoiled what was an excellent experience.

I ordered new windows and they were installed ahead of schedule. The Installers were professional if a little lax when it came to mask wearing.
Everything was fine with the install except one small issue with one window. No big deal. I used a Credit Card for the original $2,000 deposit. 6 weeks later I paid for the completed job with my Line of Credit ($5700). They had for some unacceptable reason retained my original MC info and wrongly charged that account. OK mistakes happen. I called immediately (Nov 12) and left several messages. No response. Called again the next day and no response. Later that day Brock's Service Dept called me to arrange an appt to fix the problem window and I asked them to transfer me to the Accounting Dept. After explaining the issue the gentleman I spoke to assured me the issue would be fixed immediately and he would confirm by email. It is now Nov 17 and nothing has been fixed. I am overdrawn on a MC I use for small expenses, have been charged an overdraft fee of $29 and probably had a notice sent to the credit bureau. All because of a mistake that shouldn't have happened and once notified should have been fixed immediately. I am very unhappy.

Was this review helpful?
Company Response

Hello Mr. L,

We would like to again extend a sincere apology for the misunderstanding that occurred relating to your method of payment. We understand that you've been in communication with a member of our Finance Department, and that the refund has been issued to your MasterCard. We're very sorry for the undue stress this has caused you and look forward to you seeing this reflect in your account within your financial institution's designated processing time.

Kind regards,
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Toronto, ON
8/10

Window Installation

In August of 2011, I had 5 windows installed by this company. They weren't cheap but the salesman sold me on the company's reputation and their guarantee. The windows are great. I have no complaints. A few years ago (I can't remember which year) we had an exceptionally cold winter. I believe the term 'polar vortex' came into fashion as a result of that winter. In the middle of the cold snap, I woke up one morning to a huge crack in the window. I called the company about the crack and was told that cracks were not covered under the warranty. This was upsetting because clearly there was a defect in the window. Nonetheless, after my anger wore off, I called back the company and arranged for them to come in and do the repair. I was quoted a price of $278.84. The repair was done in July of 2016. Since the work was done in July and my AC was on I had on need to open the window. A couple of months later, I went to open the window and that was when I noticed the terrible job that was done. The plastic panel at the bottom of the window that you would hold to lift the window was not installed properly so you can't lift the window from the bottom. From the photo, you can see that the plastic piece should fit into the groove at the bottom. It is clearly too long. Anger got the best of me and to be honest, I was so done with this company that I didn't even bother to call them and report the condition that the repair guy left the window in. I figured I could just live with opening the window from the top panel. I guess I can't live with it anymore so I decided to write this review. If it weren't for the fact that I had to pay to get the broken window fixed and the fact that the repair was not done to my satisfaction I would have given this company 5 stars.

Was this review helpful?
Company Response

Hello,

We're sorry to hear of the concerns you're mentioning within this review. It is imperative that any and all concerns you may note, are directed to our team as soon as remotely possible to ensure rectification.

We'd like to ask if you could kindly connect with our general mailbox so we can resolve this alongside you. Unfortunately, the details listed in your review do not provide enough information to verify your customer profile.

Regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.

Char
Char
0 reviews Toronto, ON
10/10

Brock Windows

Just moved into my rental unit and had Stefan and Ricky install both my front door and back door. It was an all day job. They were both enthusiastic throughout the process. Always willing to answer any questions that I had. Very professional. Efficient. I would highly recommend both Stefan and Ricky/Homestars company to anyone. I am highly pleased. Thank you Stefan and Ricky for making me feel at home!

Was this review helpful?
Company Response

Hi, Char!

Thank you for the 10-star feedback. We're happy to hear that your experience with Stefan & Ricky went exceptionally well from beginning to completion.

We appreciate your recommendation and we know Stefan & Ricky will feel equally as appreciative.

Kind regards,
Brock Doors & Windows Ltd.

cursulak
cursulak
1 review Brampton, ON
2/10

Disappointed with order on new window purchase.

In purchasing 2 sliding glass doors, 1 steel exterior door, 4 windows and a storm door, the initial sales experience was very pleasant. Sadly the experience went downhill from there. In the course of this order, I made the mistake of not thoroughly reviewing the sales agents work as I supplied information for the specs of what I needed. Two weeks in noticed the mistake. It was changed through the office delaying parts of the order. This was no big issue really, except that the wrong door was switched in the re-order process. This as well was partly my mistake, I didn't review the order thoroughly enough. As I had signed off on it and accepted this, I would not be writing this report if it were not for the next events. The steel door was significantly later than we were originally told in the order and when unpacking it noticed it was damaged by dents on inside panel. Since we need this door to close in for winter, and the install property is 300 km away from Brock warehouse, I kept the door. Further to this, the storm door was not as ordered. I ordered an inswing and received an outswing. Brock acknowledged the mistake and took the door back informing me it will be 8-10 weeks for a replacement with no options for a discount or refund of any kind due to my inconvenience. The position on it was they had taken a loss on the door and I was not entitled to any compensation due to their mistake.

So in the end, the order was riddled with mistakes from the beginning, from not spending the time to ensure the correct order is placed, to damaged goods, to not offering a customer any kind of compensation when they admitted to their own mistake. Many of the mistakes I would have accepted on their own as I too was not reviewing the documents thoroughly.

Be mindful if you order from this company to thoroughly review and ensure it is exactly as you order, and in addition if they make a mistake, it may not result in any compensation and you may be stuck waiting months for replacement items, again with no compensation.

To put the final icing on this cake, they offered me the storm door which I cannot use at a 50% discount to further reduce THEIR loss.

I will not recommend this company and we've moved our next projects house window purchases to another company as a result.

Was this review helpful?
Company Response

Mr. Ursulak,

We apologize sincerely for any inconsistencies you experienced. It is disconcerting for us to hear that your supply-only process was less than favourable for you, as that is not the expectation we've set out to attain.

We have made the appropriate parties aware of your feedback and our Sales Manager will be connecting with you to begin the rectification process.

Kind regards,

Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.