Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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88%

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Reviews by rating (past 12 months)
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Best of 2020 winner 6 timesBest of 2020winner 6 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2549 reviews)

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Louise Todd from Barrie
Louise Todd from Barrie
2 reviews Barrie, ON
10/10

New window

I am so glad that I called Brock windows to replace a large old window at the back of our home. The sales person was very helpful and answered all my questions and even took the time to show me items on the old window that would be changed on the new. The new window has 3 panes and will be more efficient. Installation was great as the area was cleaned before the worker left. Price point was awesome. I highly recommend Brock Windows and will be ordering windows from them again.

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Mike C from Toronto
Mike C from Toronto
5 reviews Bradford West Gwillimbury, ON
10/10

Basement Windows Installation

Another great window installation by Brock. The free estimate was quickly undertaken and the pricing was competitive. I had two basement windows installed. The existing windows were removed and the new North Star windows installed. The installation was quick and clean, with no messes to be seen. The new windows look and function great!

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Company Response

Hi, Mike!

Thank you for leaving us this 10-star review. We're extremely happy to hear that you found the consultation to be quick & efficient and the pricing to be competitive. We know you'll continue to enjoy your newly installed basement windows, not only for their enhanced functionality, but the curb appeal they provide as well.

Kind regards,
Brock Doors & Windows Ltd.

jim in London
jim in London
1 review Victoria Harbour, ON
10/10

Windows and Doors

The salesman , Justin , was excellent , he new about everything we asked for. Not pushy at all. Went threw everything quick and professionally. We did go threw the show room 3 months before Justin came, and we were very happy with the quality of the doors and the windows. The quote was very reasonable . Thanks Justin Chapman.

Jim Hansford

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Company Response

Jim,

Thank you for contributing this feedback on our HomeStars page. We truly appreciate your kind comments regarding Justin, we will be happy to hear that you found his knowledge to be helpful and his workmanship to be efficient and professional.

All the best,
Brock Doors & Windows Ltd.

Wendy a.
Wendy a.
2 reviews Barrie, ON
9/10

Front entrance door

This is the 2nd time we have used Brock Windows and Doors. We are very satisfied with the product, service and installation. Chris offered great advice on the purchase and the install was seamless, the installer was amazing keeping the work area clean and tidy. We will be calling this company for our next W&D purchase.

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Company Response

Wendy,

Thank you for extending this feedback onto us! We're thrilled to hear that the product, service & installation met or exceeded your expectations and that you felt reassured by the advice of Chris. We look forward to the opportunity of working with you in the future!

Kind regards,
Brock Doors & Windows Ltd.

Window replacement
Window replacement
1 review Rama Road, ON
10/10

Front Window Replacement

Last year we replaced all windows in our home with Northstar windows, with the exception of the front living room window. After having Northstar Windows's for a year, we realized the quality of these windows and knew the smart thing to do would be to replace the largest window of the house with Northstar as well.
We have been exceptionally happy with all services provided by Brock Windows. Installers were very knowledgable and professional.
These windows have made the house quieter and more energy efficient.

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Company Response

Hello,

Thank you for the 10-star review! It's wonderful to hear that within a year, you noticed the effects your North Star windows had on your home's overall efficiency. We're glad to hear that our services did not disappoint, and that your appointed installation crew was professional throughout the entirety of your installation.

We know you'll continue to love not only the energy efficiency, but the enhanced curb-appeal as well, for many more years to come.

All the best,
Brock Doors & Windows Ltd.

PatT in Toronto
PatT in Toronto
2 reviews Toronto, ON
10/10

Windows

A good story. Back in the late fall of 2019 I had job for six basement windows. I wanted a brick to brick installation to match everything else i had done with the first floor windows. The day of installation arrived and the guys showed up with replacement windows. The next day the installation manager, Victor (?), came by and after a brief conversation the issue was resolved.
They were back a couple months later and job done. I am very happy with the manner in which the issue was resolved, the installation itself, and the service from Victor and follow up by the firm to ensure I was satisfied with everything.
Everything was handled properly!

1 of 1 people found this review helpful.
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Company Response

Hi Pat,

Thank you for choosing Brock for your home's window replacement project. We're pleased to hear that you're satisfied with your experience in a whole, and that although there was a minor hiccup discovered during your installation, Viktor was able to quickly and efficiently resolve the matter for you.

We hope to have the privilege of working alongside you in the future.

All the best,
Brock Doors & Windows Ltd.

outstanding
outstanding
0 reviews Windsor, ON
10/10

New front door and installation

Completely satisfied.
Thank you Andrew, Rich and Wayne for all your hard work.
Professional and honest customer service.
Fair price for such quality.
Outstanding work on door installation.
Thank you for bringing us coffee and for not cancelling in the rain!
Will definitely recommend you.

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Company Response

Hi there,

Thank you for your kind comments. We're delighted to hear of your contentment with the service you received from quotation to installation.

Your recommendation is greatly appreciated by our entire team.

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
1 review Bradford West Gwillimbury, ON
10/10

Bedroom windows

Brock Doors and Windows was one of 3 quotes.
We chose their quote, not because of the price, since all 3 were within the same price range, but because they impressed us the most.
They offered us triple pane windows, bonus.
The best though was the finishing trim work was real pine and not that MDF board.
Putting it all together, they had the best deal.
Installation was quick and efficient.
Glad we chose Brock Doors and Windows.

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Company Response

Hello,

Thank you for the 10-star review! We're happy to hear that after a number of quotations, you decided on ours. First impressions are lasting impressions, and it's reassuring for our team to hear that the quality, timeliness and overall efficiency did not disappoint.

We hope to work alongside you again, and hope you enjoy your windows for many more years to come.

Kind regards,
Brock Doors & Windows Ltd.

Diane Sevigny
Diane Sevigny
0 reviews Barrie, ON
10/10

Main floor windows

From the first appointment to the installation, seamless! The help that I received in deciding the type of windows and styles, well I'm just grateful. Everyone involved from first appointment to installers, customer service professionals through and through very happy with my beautiful windows!!

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Company Response

Hi, Diane!

Thank you for contributing this feedback on our HomeStars listing. We're absolutely pleased to hear that your experience was second to none, and seamless from start to completion. We're grateful to have had the opportunity to work with you, and we hope to have the privilege of doing so again.

All the best,
Brock Doors & Windows Ltd.

Solange in Toronto
Solange in Toronto
0 reviews Toronto, ON
0/10

Over priced door; hardware falling apart after 4 years only....

...just for a front door with all the hardware -awesome door; service was great. Door handle and hardware expansive let alone the door. It's only been 4 years; 2 adults living in the house. Door handle loosened up; discolored brass. Good luck trying to get a hold of anyone; even if you leave messages. Finally selected 'calling for price quote' -then someone answered !!! got transferred to a person who said service call $120 -to come look at door handle (??!) * I hope they repair it; doubt they replace it.... Made appointment for today -well...no show; not even a call to let us know they aren't coming. Thanks Brock Doors -your service started off good; too bad your service calls on your "guaranteed products" aren't as great...just the trouble trying to reach someone to request for this service call should of been a sign that our aren't true to your words/service/guarantee. ** READ ALL FINE PRINTS before agreeing on their products --- like the $120 'service call fees'.

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Company Response

Solange,

We'd like to extend our sincere apologies for any inconveniences you've recently experienced, as that is in no way our standard of service. We have advised our Service Department of your concerns.

Unfortunately, we're unable to attain accurate information with the given username & location listed on your HomeStars profile, however, we'd love nothing more than to have this resolved promptly.

Please connect with our Service Team at your earliest convenience via the information provided below, they will without hesitation advise you of the terms and restrictions within both our manufacturer & internal warranties, which are also included on each individual contract agreement.

Regards,
Brock Doors & Windows Ltd.
info@brockwindows.com
1-800-449-3808 ext. 606

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
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