John Smith in North vancouver

The professionalism and competative quote won my business when I was looking to replace the ancient furnace and hot water tank sitting in my basement. Install was ok but a bit hairy. One of the two installers had to leave early so the other had to work late to make sure we were left with heat and hot water. Once everything was working properly we were happy with the end result and the inspector even comented how neat the job was.

At the suggestion of a friend I went to Jack's for my new back door. Great stock but they didn't have the custom swing I needed. Within a few days they had a custom one made up. Unfortunately when I went to pick it up I found that they had made it up with the wrong swing. With apologies they made up a new door right away and delivered it to my house free of charge. Very eager to fix problems, great pricing and a treasure trove of stock.

Not having any luck trying to actually see a model of Asus laptop I was interested in at the usual computer stores I use. I happened to discover Memory Express on the Asus website and when I called they assured me they had display models of all the laptops they sell. Happy with the laptop and great price they gave me, I got my new computer home only to discover the webcam was terrible. Following the troubleshooting guide met with no improvment and finally the laptop completely stopped working. Returning the computer was very easy - though long as they sorted out the paperwork as there was a rebate involved and I had opted for credit over replacement. Now having returned numerous times to use up my credit I have yet to have a bad experience. They have great service, a price beating policy and all the latest stuff.

Were introduced to the Centra team at the Home Show. After looking over their products and pricing and liking what we saw, we asked to have a salesperson come and provide us with a quote for replacing our ageing windows and doors. Their quote was very competative and won out over three other companies for what we decided was good value for our money. Installation was done over two days with little fuss and the only problem was an incorrectly sized bathroom window that was remade in time to be installed on day two if the install.

We responded to a flier pitching an introductory lawn care package at a discount price. The flier listed a set price and specific treatments to be provided. If interested you could continue with a lawn care program of your choosing. The service was prompt and well done, however when our credit card bill arrived we discovered that they had charged us more than the what was listed in the flier and told when ordering. Calling the office resulted in us being tersely told our lawn was bigger than the area the flier price covered and were unapologetic that we were never told the price would change based on the size of our lawn.

Store had a very good selection of tiles. Showroom is warehouse style - simple but effective - see the tiles and take what you need. Prices are very competative and they will transfer stock from their other locations for free. Staff are knowledgeable and were helpful with desigh ideas.