Memory Express

Computer Repairs and Support
Calgary AB T2G 0A8
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Reviews for Memory Express

Average customer rating:
7.2 10 (23 reviews)

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Tim S. in Calgary
Tim S. in Calgary
2 reviews Calgary, AB
0/10

Poor Client Experience

On November 25th, 2020 WD Red Pro 14 TB drive (SKU MX00113457 PART # WD141KFGX) was listed on the website under Black Friday Week promotion for $409.99 Limit 2 until end of day November 26. 2020. On Nov 26, 2020 a friend took advantage of this sale offer and purchased two items at that price (receipt can be shown). While we was there, he confirmed with the sales associate that the price was valid until end of day and not limited stock but still limit of 2 per person. The sales associateread more

Approximate cost of services:
$819.00
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Private User
Private User
Private User reviews Calgary, AB
8/10

Laptop, Hard Disk and networking cables

Bought a acer laptop at good price along with a networking hub and hard disks. They will match any advertised price - so make sure to research online prior. After sales service not that great unless the product is defective or you bought warranty. This is better than best buy for pricing and products.

Approximate cost of services:
$2,900.00
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alex jack from Calgary
alex jack from Calgary
1 review Calgary, AB
2/10

Laptop

I bought an MSI core i5 2410m, nvidea gt540m, 4GB ram, 14.1" screen back in 2011. I asked for a quality machine- something I could take to and from university and that would last. I also opted for their best (4 year) warranty which was about $400. I just graduated and it is still kicking. Not a bad little machine. It even was able to play civ V on pretty good graphics... never overheated and very rarely do I see the blue screen of death. Very impressed with the machine.

That being said, I haveread more

Approximate cost of services:
$1,200.00
What could this company do to improve their services?
(1) Stand behind your warranty- clearly I brought you evidence that it was not physical damage. Why wouldn't you swallow your pride and fix my computer? (2) Obviously you have a few employees that don't care enough to provide value to your customers and would rather delete customers from your system in an attempt to boost profits. Too bad for people like me. I shared my story in several business classes and to all my friends and family. Pretty sure that doesn't help your profits.
Any advice to offer fellow homeowners facing a similar project?
Buy an MSI. Don't go to memory express for anything that you want to last longer than a day
1 of 1 people found this review helpful.
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Sofia from Calgary
Sofia from Calgary
8 reviews Calgary, AB
10/10

hard drive recovery

We had a computer crash in our home and needed to see if the files saved could be recovered. We called geeks on the way first, they came out, charged an atrocious price and then informed us that nothing could be done. A friends recommended Memory Express so we took the computer there and dropped it off. Within 2 hours they called to tell us that not only was the data fine, the computer was totally fine also. They charged a very low rate, worked, fast and were honest.

Approximate cost of services:
$100.00
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Stephanie Warthe from Calgary
Stephanie Warthe from Calgary
4 reviews Calgary, AB
8/10

Canon Point and Shoot Camera Purchase

Memory Express is always busy, so it can be hard to get unrushed customer service in-store, but they definitely have the best prices in town. They honoured their price match guarantee for my camera purchase with no issues, and had a decent return period. I would buy from Memory Express again in the future!

Approximate cost of services:
$400.00
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Bert Rapp from Elliot Lake
Bert Rapp from Elliot Lake
1 review Elliot Lake, ON
0/10

Media Player

About two weeks later they still insist on sending me a unit that a customer returned to the store for an unknown reason. My parents' anniversary has since passed. I won't be dealing with them ever again. I buy a lot of stuff online and have never experienced such poor service.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Jun from Vancouver
Jun from Vancouver
1 review Vancouver, BC
0/10

Extremely slow

I submitted an order online on Boxing Day and today is the ninth day since that. Unfortunately and unbelievably, they still have not shipped the items I ordered. I shop online alot and have never experienced this type of extremely slow shipping before. I emailed their customer service people and told them that I have already received what I bought on their competitors' sites even though I also ordered them on Boxing Day, and they just said that they got a lot of orders to deal with these days.read more

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Chad from Calgary
Chad from Calgary
1 review Calgary, AB
0/10

Bought 2 laptops

I bought a new Asus laptop in August for my business. By end of August, not working right. Took it in 4 times now over the last 3 months and it has to go in again. I bought the replacement insurance on the computer when I bought it and another new laptop (Acer) to continue using it for work (while they try and fix other) I have asked repeatedly to get a new laptop, but they will not honor their so called insurance. Some of us have to run a business and cannot go back every week to get the sameread more

Approximate cost of services:
$1,400.00
1 of 1 people found this review helpful.
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Kenzii in Calgary
Kenzii in Calgary
7 reviews Calgary, AB
10/10

bought a laptop

I have purchased from Memory Express before and have also purchased parts for when I've updated my laptops. They are extremely knowledgeable and helpful and I am never disappointed.
I don't like to spend a lot of time looking for electronics - I like to be able to go to a store where I trust their expertise and value. These guys have my business until they do something to break that trust. So far so good.

Approximate cost of services:
$1,700.00
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george in Calgary
george in Calgary
2 reviews Calgary, AB
10/10

2 computers & a router

I have a long history of purchasing with Memory Express. They've always been fast at diagnosing problems with my computers and I've never found better prices anywhere else. I trust them and their team is friendly.

Approximate cost of services:
$1,500.00
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More about Memory Express

Memory Express is a Canadian Electronics company specializing in custom computer builds, laptops, monitors and most of all; AMAZING DEALS. We are confident that we have the lowest price on all products that we will beat any competitor by 25% of the difference!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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