Not having any luck trying to actually see a model of Asus laptop I was interested in at the usual computer stores I use. I happened to discover Memory Express on the Asus website and when I called they assured me they had display models of all the laptops they sell. Happy with the laptop and great price they gave me, I got my new computer home only to discover the webcam was terrible. Following the troubleshooting guide met with no improvment and finally the laptop completely stopped working. Returning the computer was very easy - though long as they sorted out the paperwork as there was a rebate involved and I had opted for credit over replacement. Now having returned numerous times to use up my credit I have yet to have a bad experience. They have great service, a price beating policy and all the latest stuff.