Reviews

10/10

Remarkable service from Leslie and the team at Latitude. We had an unusually difficult situation, with a narrow, custom-made cabinet. Leslie was unusually patient with us -- and persistent in helping us get to the right solution. Latitude has a very good selection of remnant stone materials. The measurement and installation people were on time, polite and very professional. Pricing was very reasonable. You cannot go wrong with this firm.

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6/10

Work was done on schedule. Not cheap, although competing bid was even higher. Finish (we chose oil-based for greater durability) did not adhere properly and they have taken responsibility -- will do remedial repairs to the extent possible

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Company Response

The new finish peeled off in a few spots because client dragged some furniture without having pads under the legs. The original floors had a poor quality varnish on and some places the finish was completely gone. Client hired us to touch up spots and re- varnish the entire floors to make them look better. We did buff everything and applied 2 coats of high quality polyurethane but in some spots the finish didnt adhere properly resulting in a more sensitive finish. If furniture is not dragged on the floor there should have no problem. The only way to do a perfect job is to remove all the finish, re-stain and varnish again. We are going to touch up the damaged spots at no extra charge.