Farah in Mississauga

We were moving to a house just a couple of kms away. The sales guy who came to give us a quote from Two Men and a Truck seemed professional, efficient and put us at ease. The guys who turned up to do the job - horrible. They arrived an hour late - reason - they had to pick the truck from Oakville. They were in a rented truck - not the company truck. They had NO TOOLS - to dis-assemble the furniture, inspite of the quote specifically calling for dis-assembly and re-assembly. We unpacked our tools - to lend them. One of the guys wanted to help - but his boss pulled him up - for meddling in our affairs. Calls to the Two men and a atruck office were of no use - since it was a Sat. Finally stuff was loaded onto the truck and the guys took off for an hour and half. Reason? It was break time - and I was paying by the hour!!!! For their break!!!! Unloading was equally painful. I was glad to see the back of them. When we took this matter up with their corporate office - we were informed that the particular franchisee would sort the matter. 3 months later the franchisee hadnt even replied to our mail and the head office sheepishly told us - they couldnt do anything unless the said franchisee responded to us. I am never ever going to use this company again. A friend who moved the same day - with a much smaller moving company was way way way more satisfied with her experience.

After visiting a lot of furniture stores and a couple of La-Z boy locations, we bumped into Marina - the super efficient saleslady at the Queensway location. She knew her stuff, guided us through and finally closed the sale. When we wanted to exchange a recliner - she helped us with that too. A month later when La-Z boy had their annual sale - she even helped us get the price correction. Full marks to her. The delivery guys - would probably get a 0 out of 10. Un-co-operative, rude, disdainful, uncaring for the premises - never, ever want to see those guys again. La-Z boy seriously ought to change their delivery company. They leave a bad taste in the mouth - this is after paying extra for delivery. But the furniture is great. Very very comfortable!!!

We'd moved into our first home - we didnt want Ikea stuff and we couldnt afford custom made furniture. WE has unique stuff, thats reasonable and the store ambience is just so cool. One of my fav stores!!!