After visiting a lot of furniture stores and a couple of La-Z boy locations, we bumped into Marina - the super efficient saleslady at the Queensway location. She knew her stuff, guided us through and finally closed the sale. When we wanted to exchange a recliner - she helped us with that too. A month later when La-Z boy had their annual sale - she even helped us get the price correction. Full marks to her.
The delivery guys - would probably get a 0 out of 10. Un-co-operative, rude, disdainful, uncaring for the premises - never, ever want to see those guys again. La-Z boy seriously ought to change their delivery company. They leave a bad taste in the mouth - this is after paying extra for delivery. But the furniture is great. Very very comfortable!!!