We were moving to a house just a couple of kms away. The sales guy who came to give us a quote from Two Men and a Truck seemed professional, efficient and put us at ease. The guys who turned up to do the job - horrible. They arrived an hour late - reason - they had to pick the truck from Oakville. They were in a rented truck - not the company truck. They had NO TOOLS - to dis-assemble the furniture, inspite of the quote specifically calling for dis-assembly and re-assembly. We unpacked our tools - to lend them. One of the guys wanted to help - but his boss pulled him up - for meddling in our affairs. Calls to the Two men and a atruck office were of no use - since it was a Sat. Finally stuff was loaded onto the truck and the guys took off for an hour and half. Reason? It was break time - and I was paying by the hour!!!! For their break!!!! Unloading was equally painful. I was glad to see the back of them. When we took this matter up with their corporate office - we were informed that the particular franchisee would sort the matter. 3 months later the franchisee hadnt even replied to our mail and the head office sheepishly told us - they couldnt do anything unless the said franchisee responded to us.
I am never ever going to use this company again.
A friend who moved the same day - with a much smaller moving company was way way way more satisfied with her experience.
- Approximate cost of services:
- $1,000.00