Tania in Toronto

We looked for many companies before deciding using Terranova. From the beginning Rob was on top of every detail, giving us confidence that we were dealing with a serious & reliable company. Once they started the job John was always in the field, working non stop to assure the best results. They were always on time, extremely responsible, hard-workers & with attitude towards work. I can’t recommend Terranova hard enough. We had the most beautiful backyard, pool & front yard. Was a huge work extremely well done & fairly priced. Call them you will thank me every day!

I had a duct in my basement that looked blocked. They came & the camera couldn´t go through the entire pipe so they had to dig in my basement floor. They found baby wipes & sanitary paper. They replaced part of the pipe but then they found something else blocking & they weren`t sure what was it. Next day they showed with a stronger snake & they said that was all fine. Next day I come home & my basement is flooded with contaminated water. I asked them to come & fix it & they claimed this isn`t related to their job (i never had a flood before this). Then the supervisor disappears while I put my baby to sleep. I call to the office to know what`s going on & they said that if I want them to come back I have to make a 600 CAD deposit because they need to do a power wash that cost 1.200 CAD (added to the 2.800 cad that I have paid already), which was suggested by them after they left my house the first time as a recommendation. Which apparently after their first job became "mandatory". They didn´t assume any responsability for this crappy job