duct blocked & after they came I have a flood with contaminated water
I had a duct in my basement that looked blocked.
They came & the camera couldn´t go through the entire pipe so they had to dig in my basement floor. They found baby wipes & sanitary paper. They replaced part of the pipe but then they found something else blocking & they weren`t sure what was it. Next day they showed with a stronger snake & they said that was all fine.
Next day I come home & my basement is flooded with contaminated water. I asked them to come & fix it & they claimed this isn`t related to their job (i never had a flood before this). Then the supervisor disappears while I put my baby to sleep. I call to the office to know what`s going on & they said that if I want them to come back I have to make a 600 CAD deposit because they need to do a power wash that cost 1.200 CAD (added to the 2.800 cad that I have paid already), which was suggested by them after they left my house the first time as a recommendation. Which apparently after their first job became "mandatory".
They didn´t assume any responsability for this crappy job
- Approximate cost of services:
- $3,000.00
- Company Response
We are sorry that you are having sewer backups. We understand how frustrating it can be. We repaired 5 feet of pipe for you and did a camera inspection of the remaining 60 feet of pipe. At that time we advised you that it was full of baby wipes and needed to be cleaned. You refused to have the work done and then experienced another backup. The pipe that we repaired is in perfect condition and the baby wipes have clogged the pipe further down the line. Sorry about that.
Sincerely,
Priority Plumbing
https://priorityplumbing.ca
416-762-8662