Reviews

2/10

Had a rep by to provide a quote on several plumbing jobs. In addition to the jobs I wanted done they attempted to push larger work on me, and now, eight days later, have still not emailed the actual quote I paid for. Thankfully I found a far more honest plumber who handled all of the work (including one job that required only tightening one nut - a job that Hoerner insisted would cost hundreds of dollars and tried to have include the city shutting off the water main at an additional cost). Still haven't received that quote, for work which has now already been done. EDIT: Refund issued

Approximate cost of services:
$65.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 2 people found this review helpful.
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Company Response

Hi Laura,

We just received your review today. Thank you for bringing this issue to our attention because this is the first time we have heard about it. We have a system in place to ensure that estimates are completed in a timely manner. However, if something is not working we would appreciate any feedback in order to correct it.
We are very aware of how important it is to resolve your issue as quickly as possible. We are on our database now and have researched your job and cannot locate you using your Homestars registered name, therefore we would need an address to locate this job. In addition I have checked with some of our staff and we cannot locate this job. Once we locate your job information we will follow up with the assigned technician to address the issue.
We do have 6 pledges, and we offer 100% satisfaction so we look forward to the opportunity to correct any misunderstandings. As soon as you are able please contact our office 416 463 2573 as it is our mission to ensure that all our Hoerner customers are happy with the service we provide.
As you noted from previous reviews, our customers have been very happy and we respond quickly to the reviews. In conclusion, we would appreciate you contacting Hoerner Plumbing to resolve the issue. Regards, Tracey

10/10

Our regular plumber was unavailable, so on a friend's recommendation we tried Daniel. He came out the next day, and was able to install our old stainless steel art room sink very quickly (I had tried, and failed to get it lined up with the old plumbing). A great guy to deal with, showed up on time, left everything clean, and finished the work perfectly. Thanks!

Approximate cost of services:
$160.00
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10/10

We have had work done multiple times over the last year. The first time was an emergency stack repair, and then for a full replacement once we were ready to renovate. Kris is always fantastic to deal with, he's friendly and shows up when he says he will. He is very conscientious, and his work is meticulous. We will definitely call him when we get around to the next round of renos! Thanks!

Approximate cost of services:
$2,500.00
1 of 1 people found this review helpful.
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Company Response

Replacing cast iron stacks is one of the tougher jobs we come across, but who doesn't like a challenge?? Anyway, you were a pleasure to deal with and we're always here for any other work you may have.

10/10

Amazing no pressure sale, Natallia gave us all the information we needed and was always fast to reply to emails. The installation process was fast and flawless. The London Grey Ceasarstone turned out perfectly. We are very happy, and would highly recommend Rockstella to anyone. Thanks so much!

Approximate cost of services:
$1,900.00
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Company Response

Laura, thank you so much for your review and for your feedback, it means a lot to us! If you ever need anything else, please let us know! Natallia

10/10

We initially contacted Renaissance about getting paint stripped from the brick of our house - they were highly recommended for this kind of work. Jason was an absolute pleasure to deal with, and had a technician over within a day to give us a quote, we were happy with the estimate and the technician came back to do a sample patch (free of charge). The underlying brick was not really as nice as we had hoped so we decided against stripping it. I felt pretty bad for being so indecisive, but Jason was very understanding and didn't pressure us at all. We decided to go with paint and Jason and Joe (his paint guy) helped us with selecting paint from the Benjamin Moore heritage collection. As soon as the weather was warm enough, Joe started the job. He was amazing, very tidy and incredible to deal with. He smoothed out the uneven brick and he even did some extra touchups that weren't requested. Joe really went above and beyond. The end result is beautiful - and we couldn't be happier! Thanks so much Jason and Joe, I would definitely recommend you to anyone.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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9/10

Plumber was friendly, put on booties at the door, gave me full estimate prior to starting work and stuck to it! He even managed to salvage the wall that had to cut open to gain access to the pipes... Thanks!

Approximate cost of services:
$480.00
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Company Response

Hi Laura,we would like to thank you for taking the time to share your experience with others. We are also very pleased to know that you are satisfied with our workmanship and cleanliness. Please keep in mind that we are here to assist you with any future work that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time, take care.

9/10

I have upgraded my review to a 9, despite some initial bumps in the road. Juffs has been professional and courteous to a tee. I really appreciate their friendliness and quick response to every issue we had. Thanks!

Approximate cost of services:
$17,000.00
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Company Response

Laura, we are having a difficult time tracking your job with only your first name. We do almost 1000 jobs per year. We don’t understand why you haven’t contacted us directly. Part of our customer service is a labour warranty after the Job has been completed. If your job has been completed within the last 10 years (our minimum labour warranty period) and you contact our service department we will have someone out to service the work right away. In many cases we offer Lifetime warranties. Even after our warranty is up we encourage our customers to contact us so we can help resolve whatever problem they might have. We stand behind what we do and want to help you and for you to be happy with our service. 100% customer satisfaction is our goal. The only way we can achieve this with you is if you please contact our office at 905-709-2225 and our service department will help resolve the problem. You can also email me directly steve@juffsroofing.com and I will forward your request. We hope to hear from you soon.