New Canadian Drain & Plumbing Ltd

Drain Services
182B Saint Helens Ave Toronto ON M6H 4A1
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Drain Services
New Canadian Drain & Plumbing Ltd
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89%

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Reviews by rating (past 12 months)
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Best of 2020 winner 4 timesBest of 2020winner 4 times

Reviews for New Canadian Drain & Plumbing Ltd

Average customer rating:
9.4 10 (872 reviews)

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Jane a.
Jane a.
8 reviews Toronto, ON
10/10

Water leaking through light fixure

We had the nightmare of water dripping down from a light fixture in the garage. Bathroom was above garage so thought that was the problem. We had an electrician take down the light fixture, then we called New Canadian Drain & Plumbing. Esteban arrived and spent due diligence sourcing the leak. After running the all the water outlets in the bathroom, no leaking. Tried various things and still couldn't find the leak through any of the drains, pipes, toilet or facets. Esteban then took a good look inside the spa unit in the bathroom and discovered two gaping holes near where the round doors connect to the sides. He caulked the holes and problem solved! Esteban went above and beyond to try and find the leak and we are very grateful.

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Esteban’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again

Private User
Private User
Private User reviews Toronto, ON
10/10

Faucet replacement, indoor and outdoor valve replacement

Mark was friendly and knowledgable. Great explanations with a sense of humor. He was tidey and took his time to make sure it was done right. I will definitely call him for our future plumbing needs.

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Company Response

Thank you for sharing your experience with fellow homeowners. We are pleased to hear that Mark was able to live up to your expectations and that he was able to fix your plumbing issues efficiently. We look forward to your continued business.

Stay safe and Well
New Canadian Drain and Plumbing
416-651-2990

Private User
Private User
Private User reviews Vaughan, ON
10/10

A Plumbing Emergency Quickly Repaired

When the fill valve in our powder room toilet broke without our knowledge, the supply line to the tank ruptured, covering our floor in water. Within an hour of my panicked call, New Canadian Plumbing sent Mark to the rescue. He quickly diagnosed the issue, performed a speedy repair, and snaked our drain with a camera to ensure that nothing would keep the standing water from draining from our basement. He was personable, patient, thorough and very kind. Most important, he repaired our issue within three hours of arriving. Thank you Mark! I can not recommend him highly enough.

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Mark’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

Stay Safe & Well

New Canadian Drain & Plumbing
416-651-2990

Geoff in Toronto
Geoff in Toronto
1 review Toronto, ON
10/10

Replacement sink and cabinet, recaulking tub, and leaky toilet

Mila in triage was the best I ever corresponded with. She shuffled and reshuffled appointments and was calm polite and pleasant...Esteban did all the work and was very clear and pleasant. He went above and beyond our expectations. Can not recommend highly enough. 5 stars!

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Company Response

Thank you for choosing New Canadian Drain and Plumbing, and for sharing your experience with fellow homeowners. We are pleased to hear that our receptionist lived up to your expectations. We are also happy to hear you were pleased with Esteban's workmanship and experience. Please do not hesitate to contact the office for any future inquiries.

Stay safe and well
New Canadian Drain and Plumbing
416-651-2990

Marc B. in Toronto
Marc B. in Toronto
2 reviews Toronto, ON
10/10

fixing kitchen sink drain

The kitchen sink drain was broken. New Canadian Drain and plumbing sent someone the next day.
Mahmoud (also goes by Mark) was very professional and quickly diagnosed, quoted and fixed the kitchen drain. He proceeded to test everything to make sure it didn't leak.
Would recommend.

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Company Response

We are happy to hear that Mark lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.

Stay Safe & Well

New Canadian Drain & Plumbing
(416) 651-2990

Amanda in Richmond Hill
Amanda in Richmond Hill
1 review Toronto, ON
10/10

Great, honest, speedy services

I had a leak coming from the basement ceiling and Mark came over within the hour to determine the problem and fixed it right away, fixing the issue. He took the time to explain the problem and how he will fix. Mark made sure that the issue was fixed before he left. Very funny and reliable guy.

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Company Response

We are happy to hear that Mark lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.

New Canadian Drain & Plumbing Ltd.
(416) 651-2990

James in Markham
James in Markham
1 review Markham, ON
0/10

Repair leak in basement and repair toilet

We got a quote to repair a leaky pipe in the basement along with fixing the toilet. The plumber fixed the basement pipe but was unable to fix the toilet, and only reduced the price by $20. We called the company to explain the situation. The receptionist just yelled saying nothing they could do, and that we needed a new toilet which would be a few hundred dollars more. It was very difficult talking with her as every time she asked a question, she interrupted while we were giving her the answer. She never listened, and only wanted to talk over while we talked. Customer service was extremely poor. We definitely would not hire them again, nor recommend them.

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Company Response

Hello James,

We would like to apologize for your recent experience with the miss communication with our technician and your experience with our receptionist. Here at New Canadian Drain and Plumbing we value our customers and pride ourselves with our services which we have maintained for 20 years. Thank you for bringing this to our attention and we hope you can accept our apology.

Alex A.
Alex A.
2 reviews Toronto, ON
10/10

Emergency leak repair inside a ceiling

I reached out to New Canadian Drain and Plumbing after discovering a leak through my ceiling, and deduced that my bath tub drain was leaking inside the floor space. I opened a small section of my ceiling for access and investigation before placing the initial call. Tony and George were on site a time convenient for me, and efficiently replaced the drain sections that had failed with minimal need to open up the ceiling further. It must have been challenging to work in such a small access area! The team was courteous, and were attentive to their PPE and Covid-19 protection measures. New Canadian was recommended by my friends, and happily pass on the endorsement with a 10/10.

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Company Response

We are happy to hear that Tony and George lived up to your expectations and resolved your plumbing issue quickly. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us.

Stay Safe & Well

New Canadian Drain & Plumbing Ltd.
(416) 651-2990

Gail in Old Toronto
Gail in Old Toronto
1 review Toronto, ON
10/10

Mark from First Canadian Drain and Plumbing

Mark went above and beyond in explaining the options including the additional service of providing a new shutoff valve. Mark was knowledgeable and patient. His engineering experience is invaluable and his problem solving skills, second to none.

Gail and Greg

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Mark’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

Stay Safe & Well

New Canadian Drain & Plumbing Ltd.
(416) 651-2990

Private User
Private User
Private User reviews Toronto, ON
10/10

replaced leaky faucet

Estaban was the one who installed my faucet. did a great job. was very friendly left place clean. this is the second time i used this company new drain and plumbing ltd they show up on time the prucing is very reasonable.

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Esteban’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

Stay Safe & Well

New Canadian Drain & Plumbing
(416) 651-2990

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Canadian Drain & Plumbing Ltd

Due to COVID-19 For our customers' safety, our plumbers are wearing Medical Masks, Medical Gloves, and have Disinfecting Spray with them.

Our company is the most organized and professional in the GTA. We are proud new Canadians, working hard to promote the growth of our business.

We specialize in Drain Installation and Repairs. We have quality machines to clear your drains as well as power flushing of your drains. We offer new technology drain relining without digging. We do all types of plumbing repairs including installation of new fixtures. We specialize in waterproofing, fixing leaky basements, and installation of new weeping tiles.

We hope you will give us the opportunity to prove to you that we are a quality company.

CATEGORIES
Drain Services, Plumbing, and Waterproofing
SERVICES
Drain Replacement; Back Water Valve & Sump Pump installation; Water line Replacement, Drain Cleaning,Camera Inspection, All Plumbing Fixtures Installation. Waterproofing.
WEBSITE
http://www.newcanadiandrain.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
31
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, American Express
LICENSES
Plumbing License #17784
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.