Reviews

10/10

Thanks to the Home Improvement People, we turned a 2 level house into a 3 level. Our 6 foot ceiling basement was useless as a living space. We are in a semi-detached and we dug down 2 feet, created an entertainment room, proper laundry and utility rooms and a bathroom with shower. We didn't think we could get this out of the relatively small space we had to work with. Everyone that worked on our basement was friendly, knowledgeable and considerate of our needs but also the needs of our neighbors. There was good open communication at every phase of the project and, even though it was a high ticket renovations, we feel we got great value for the money we spent. They even helped us out with a few minor things we needed while they were here. A big thanks to our site manager Trevor, Eli, Chris, Christian and everyone else that worked on our home.

Was this review helpful?
Company Response

Hi John,

Thank you for this glorious review. The guys read it and are so appreciative. Happy Holidays and all the best in 2021!

Dan

9/10

Strategic Homes Group was sub-contracted by the basement renovation company I hired. Raj (CEO of Strategic Homes) was there from the beginning - from the initial quote to the site plan and all the way through the work. He did an excellent job in explaining everything that was required for the job, when we would be without power or water and set our expectations appropriately. We were digging down our semi-detached basement by 2 feet so we were also concerned about the inconvenience to our neighbor. Raj met with them personally and explained all aspect of the work. He also kept them informed on a weekly basis of what work would be happening so they could make arrangement to be out of the house for the noisier days. He also posted videos and pictures on Instagram so we could track the progress of the work and we were staying offsite. When Raj noticed some cracks in the walls, we stopped digging immediately to ensure the safety of his team and the integrity of the foundation. He had an engineer on site the very next day and luckily the site was cleared to continue. I was extremely happy with how Raj reacted to the situation and was able to get someone so quickly. Also, if I had any concerns throughout the job, he always reacted very quickly to make sure I was happy. As I mentioned in the title, Raj always did a little extra - from the width of the concrete being poured for the pins (beyond the minimum required) to how far down he moved the floor (gave an extra two inches so I would still have 8 foot ceilings after drywall and subfloor). I would recommend Raj for any underpinning work you may have.

Was this review helpful?
10/10

Our floor drains in our basement were backing up everytime we did Laundry. The problem was with our outside trap (an older unnecessary system). We had Drainworks come out a remove the old system and put in a straight pipe with two access points for easy future snaking to the road or into the house. Even though they had a dig down for the pipe replacement, everything was restored to almost the way it was before the came to dig. You could hardly tell they were there! They also let me know I had a pipe from the trap to the road that was full of tree branches. Initially, this was going to be an extra cost to replace that pipe, but Drainworks did extra work to determine where the property line was likely to be and let me know that the issue was on city pipes and would be the responsibility of the city - saving me money. Drainworks could have easily charged me additional money to replace this pipe but showed they were really on my side. I would recommend these guys to anyone. Not having the field guys on commission is the right way to go. You can belive that what they tell you is in your best interest!!

Was this review helpful?
Company Response

**Thanks John** It was a pleasure reading your review and incredibly rewarding to learn just how satisfied you were with the service DrainWorks provided. Thank you so much for sharing this experience. It is nice to know that our efforts were well received. Thanks for choosing DrainWorks. We look forward to being the plumbing and drain service providers you continue to rely on.