Mine is not a leaky-roof story, but it could easily have turned into one. This Spring, my neighbour suggested we replace the shingles on our shared, circa 2000 garage roof. No leaks or missing shingles from what we could see at ground level, but still...
My neighbour called several roofing companies. Only one came out to take a look. The estimator provided a verbal estimate. I wanted a detailed, written estimate - and a better idea of the state of the roof. A friend recommended a local company that had worked on two of his homes and his parents home. So I called J. Stewart Roofing. John came by, climbed up on the roof and took photos. I was surprised to see warped and missing shingles on the back alley side of the garage. And those lumpy bits? They were not raccoon droppings as I'd thought!
The three-man crew arrived on time and worked efficiently and steadily, despite the 30+ degree heat. They finished the job an hour before a sudden downpour. No leaks and the crew left my garage entrance and floor cleaner than how they'd found it. I was even happier that my garden had suffered no damage.
John checked the work afterwards and sent me pics of my beautiful new roof. He is the ideal contractor: knowledgeable, thorough, easy to reach and a good communicator. He and his crew offer superb customer service. If only other roofing companies were as professional!