Reviews

8/10

I had ordered my new patio door to take advantage of a pricing special, which I had to wait over 2 months for (probably perhaps many took advantage of the offer). I had the door scheduled to be installed a few times, but the install date had to be moved many times due to weather and also issue with the installer's scheduling. In the end, the installer did a wonderful job and installed the door professionally and looked very good. He was detailed and informed me of what he was going to do throughout the installation and made sure I was comfortable with it. My install had a complication due to the existing door frame, and he compromised and took care of the issue very well. He (Danny) even went to a local hardware store to make sure that the job could be done the same day. Overall, the installer was great!! The door looks nice and I'm happy with the installation experience. The only drawback as mentioned is the waiting time and I think they could have communicated to me better by providing me updates as opposed to wondering where my order was. For that I'm giving it 4 stars instead of the max.

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Company Response

Thanks for the comments and yes we experienced a huge response to our patio door ad which caused some delays but in keeping with our policy we did not hire inexperienced installers as some companies do but worked with our existing people.

9/10

Ordered vertical blinds, but the blinds were longer than expected due to distance variance of the blind mechanism not properly accounted for, which is compensated for by deleting from the overall length. I measured the distance correctly and verified by their installer; however they use a standard default measurement, which is incorrect as verified by their installer - this will need to be corrected by them to ensure proper measurements/delivery, so please be aware of this - should be 0.5 inches shorter. The company issued a letter to me to guarantee me for the life of the blinds that if it stretches, I will have it repaired or replace, which is great!! The sales person I worked with was great!! Friendly and courteous, which I will continue to use as my representative. Delivery is VERY fast. Within 2 days (incl wknds), the blinds were ready. Like their commerical, blinds delievered quick. Product seems of great quality as well. Will do business with them again despite the above and I think the sales person really made things better. (European gentleman with an accent)

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10/10

With so many furance/AC installation companies out there it's difficult to choose one, so I went to Palmer based on a referral. I had called another vendor to get an estimate, and it didn't feel right when they came to give the estimate - felt rushed and I was just another customer. This is were Palmer Brothers is different - right from the start of the assessment, they were very friendly and professional and they had a caring attitude and looked after my interest. AFter I endorse the contract to go ahead, the installer and one of the principals came and walked me through the installation and what they are going to do. They detailed were things would go and I think that was important to keep me informed. The installation date was fast! The installer came with 2 assistants and did the job in a day. If there was an uncertaintity pertaining to the install, the installer would get my attention and explain what needed to be done before he actually did it., which is great. After the installation, I was given a quick rundown on the operation of the installed items. and the manuals were provided to me as a deliverable as well. In a subsequent visit by an electrician for unrelated work to the project, they noticed that the hot water tank wasn't grounded, which should have been done by the installers. I ended up paying to have it done, so this is probably a foresight on the installer.

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10/10

Recently just moved and needed a shed and finding a company to build one proved difficult until I came across Lee Sheds and thankfully I did! The representative (Ron) that I dealt with throughout the transaction made it a very positive experience. I was given the time to address any concerns or have answered any of my questions. I was walked through all the features of their sheds, and how to care for them and what options are available to me clearly. So overall, the sales portion was 5 stars. The installation date was as promised. It took the one day as I was told and the build was stellar and didn't notice any problems. For a 1 person job, the builder was great and was efficieint in putting up the shed and right. I had a concern that a roof liner was not used on top of the roof before shingles were applied, so I emailed the company and got a response back promtptly explaining that it was not necessary. Overall a good experience and would recommend. They custom make to any size that you want with a choice of shingle colors and other options on the sheds that you might want.

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9/10

The store has limited stock in their showroom, but they do have on display quite a few of each appliances from each manufacturer, so one can get an idea of what's in the market by each Their website however is comprehensive in product line inventory if you dont' see the appliance of interest in their showroom. You can order in the showroom or online. The time I went, the showroom was quite busy and other customers had to wait. The sales representative I got didn't necessary have the knowledge to answer my questions I had on the washer, but he attempted to look online, or asked his colleague....both weren't entirely sure in the end, and I was offered a "it should have the feature by default." answer. Taking into consideration of my concerned look, the sales associate mentioned that there's a manual in the showrrom model if i wanted to be sure. With so many models and manufacturers, I would make sure that one has a thorough knowledge of their particular item of interest and not rely so much on the sales staff. However, I can understand that with such vast amount of products that it can be challenging for the sales representatives to know it all. Price point wise for the product, couldn't find anything cheaper. Essentially, got a top model for a price way low from the other stores. I waited for just a week for in stock and delivery from them. I believe the store has a protocol to have applicance in stock in a few days or a week maximum. Delivery: is an extra cost and they use their own staff(a bonus as I service is better. It's good that there is a short booking window available rather than an entire day wait otherwise. They do call you on that day/when they are on their way. I found them great and they took courtesy to ask me if I knew how to hook the appliances up before they left. Overall, product delivered as is and for the price point, it can't be beat. Delivery and appliance removal are extra charge, but less coslty than other places. A positive experience in general, and the -1 star rating is for the lack of acknowledgement of customer waiting time, and the referral to check the manual to my concern.

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10/10

Moving is never easy, but We_Haul moving company made it less stressful. Movers were slightly late, but they were very friendly, easy going, courteous and great to work with! They took a lot of care and no damage was done during the move. They used floor runners as applicable and are cautious of belongings. As a courtesy they even moved some disposable items that I had wanted to move to the garbage area of the building without hesitation. Great experience and fast. I had a 2 property move and they took care of it quickly and are very accomodating. Highly would use again if I had to. Great price for great service and quality.

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9/10

Customer service was great - they took the time to meet with me and verify the quote and what is being done, and ensure my calls/concerns were addressed promptly. Painter showed up on time and finished at the agreed time frame. Was personable and answered any questions that I had. He also took the courtesy to ask (work was already done in that room) if I had wanted to remove a curtain rod, patch up the holes and touch up with paint (I had just moved in and wasn't sure if I wanted the curtain rods). Place was clean and tidy without any issues after the job. P.S. Noticed he had missed painting an edge beside a door that meets a wall, which can be missed, but figured I'd just do it myself rather than arrange to have them return.

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First Review

1/10

They cut off a significant branch without confirming or with my discretion, which was upsetting. Staff came in with dogs without asking and saw one staff used the yard as a bathroom and littered in yard with their drink bottle. Wasn't too happy. One positive note is that they did clean and disposed of all pruned branches, etc.

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10/10

I was very impressed with the quick response that I recevied and to have my concerns addressed. The work done was professional, and I had asked the locksmith for some secuirty tips, and he offered me a free consultation and quote after he completed his work, which was great! I would recommend and definitely use this company again with confidence.

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Company Response

Glad to know our locksmith gave you some security tips. We always want you to be safe.