Excellent job. Clean efficient and respectful. Team cleaned up after the job and showed photos of the completed work. I would highly recommend Logik.
Thank you for this excellent review. We are happy to hear that you found the crew to be efficient and respectful. We appreciate your business and any future recommendations.
All the best.
Logik team
Another company provided very expensive guaranteed service in 2019, however when similar problems resurfaced, I did not get a call back. I needed to look for another company to resolve the squirrel issue. Nick Parkin, Technician, from AAA Gates Wildlife Control came In to take a look. He took photos of the work done by the other company. Nick identified the sloppy workmanship and inferior materials used. He said the company who installed the one way door on the roof should have come back to check that the squirrels were gone, remove the one way door and seal off the area, which was the reason the squirrels got back in. Nick installed new steel cages over the roof vents, a one way door and put cages over other vents which could pose future problems, came back the next day to check, then removed the one way door and sealed off the area. He kept in touch by email and sent further follow up photos with details. AAA Wildlife have been in business for 35 years and are registered with the BBB with an A+ rating. I am so very satisfied with their work and would not hesitate to recommend them highly.
Hi Mcurtis, it was a real pleasure reading your wonderful review! I like that you explained how our procedures, workmanship and service exceeded what you had experienced with the other company. I am sorry to hear that the other company did not return your call for guaranteed service. I can assure you that this will not happen with my company. All of our technicians work hard to provide above average service, treating each and every one of our valued customers exactly how we would want to be treated. I really appreciate you complimenting Nick for a job well done. Please accept my sincere THANKS for your comprehensive and thoughtful review! All the best, Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2020, 2019, 2018, 2017, 2016, 2015.
No call back to customer with warranty
In January 2019, Empire Installed 7 steel cages and 1 one way door on the roof to remove squirrels. The work was under warranty for 4 years. Called in January 2020 for a recurring squirrel problem. Two calls on same day with no response within 8 hrs. though their 24/7 service promises to call within 2 mins. it’s been over 6 weeks and Empire have never once returned my January call. I have since hired a very reputable company who have resolved the squirrel problem. They identified that Empire did a sloppy job, failed to return to remove the one way door, which allowed the squirrels to get in again, and also failed to seal off the screws in the roof. Empire Wildlife challenged my review to HomeStars saying that I was not a customer. I scanned and submitted my invoice to HomeStars to validate that services were provided and only then did HomeStars post my review. Empire then had the gall to post under my review that I was not a customer. At my request, HomeStars has removed this false accusation. Empire is only interested in overcharging you for sloppy workmanship. There is absolutely no follow up or guarantee. DO NOT USE THIS COMPANY. BE VERY CAREFUL TO CHECK THE COMPANY NAME WHEN YOU DO A GOOGLE SEARCH as they serve multiple regions under different names.
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