Dear Elaine,
Handyman Connection takes pride in all of our Craftsman. We equally value our customers through providing our Total Home Protection Warranty of any work done by our craftsmen. We understand renovations can be stressful, and with the number of companies involved in your job. It is understandable and unfortunate all trades would be painted with the same brush.
As a new franchise owner, I am a bit concerned over the level of dissatisfaction your feedback implies. After careful review of our contracts with you, and consideration of your feedback it seems there are many pieces of information tumbling together.
As you know, Handyman Connection is often called on to complete or repair the work done by other companies. In your case, we were asked to finish installing laminate flooring to your stairs, and few other items started and left incomplete by other company. Having completed the initial contract, we were pleased you valued our workmanship by requesting additional jobs to be done. Regarding your concern about paying twice for a job, we have checked all your Invoices, and you have never paid twice for any job. Please call our office anytime during business hours to further clarify your concern about this issue.
After installation of the screen door, you directed the craftsman to reposition the door latch from the standard position to a higher position to insure safety of your child. An understandable request, however, once aluminum has been drilled, it is not possible to repair the frame to original factory condition.
Subsequently, you became displeased and contacted us to fix the remainder of the stairs which we did under our warranty. Handyman Connection values customer feedback by actively following up on each and every customer.
What is positive is that over the past number of years you have been so pleased with work of our craftsmen that you have subsequently contracted us to do further work for you. we really appreciate your business.
