A1 Windows

Windows & Doors Installation & Service
#1-8038 Glenwood Dr. Burnaby BC V3N 5E9
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Reviews for A1 Windows

Average customer rating:
9.4 10 (141 reviews)

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Tami in Vancouver
Tami in Vancouver
1 review Burnaby, BC
10/10

Love my new windows!

I recently called A1 to replace the 100 year old windows in my house and I’m so glad I did. I am very impressed by the quality of the windows and their design. My initial contact, Robert, was extremely knowledgeable and professional and, when it came time for the install, Ranjit, Mandeep and Mani really went out of their way to ensure everything was done right. I would certainly deal with them again and recommend them to others.

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ralph in Delta
ralph in Delta
1 review Delta, BC
0/10

Warranty repair

we have bought windows from A1 since 1993, and twice more since plus a seal repair job.
The warranty was lifetime then, but when I tried to apply it, I was told first that its 20 years now, and after the purchase proof, its 5 yrs now.
A small tip up window leaked water in the frame and over the years in the hot sun, the pressure builds up and displace the seals.
A few hours of work would fix it, but they don't take responsibility.
Be aware of their promises.

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Company Response

Hi Ralph, thank you for taking the time to leave us this feedback. We have looked into your file and the information provided and there seems to have been a miscommunication. We've never offered a lifetime warranty on our windows, and at the time you ordered yours, that product had a 1 year warranty on it. That being said, we would like to remedy this situation. If you have records of us guaranteeing a lifetime warranty we will be happy to stand behind it.

Gord Annand
Gord Annand
1 review D'Arcy, BC
10/10

Window, sliding door replacement - CONTRACT 69322

Seamless project from contact with Chris Mercier through install professional and efficient. Most impressed with the install crew - Ranjit, Gurpreet, Vick, Mandeep and Mani. Left the job sight spotless!

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Company Response

We're so glad to hear you had a great experience, thank you for taking the time to leave us a review.

Ginger
Ginger
0 reviews Burnaby, BC
10/10

New bedroom windows

We needed a very old, leaky window replaced in a bedroom. A-1 seemed to have the best reviews for service and quality, so we went with them. The setup for our service was easy and friendly, and the three gentlemen who arrived at our door the morning of installation (Mani, Ranjit & Mandeep) were great, finishing the job as quickly as possible while doing wonderful work. Our new window looks amazing, and they not only installed but did all the cleanup perfectly. We look forward to using their services again in the future...

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Company Response

We're glad to hear positive reviews sent you to us, thank you for taking the time to leave us a recommendation as well. We hope you enjoy your new bedroom window for many years to come!

RW from Burnaby
RW from Burnaby
1 review Burnaby, BC
10/10

Worthy of the name "A1"

I am writing this review 1-day after our window installation, and wanted to share the wonderful experience we had with the team at A1.

Like many homeowners, when we were researching into renovation windows, it was difficult to choose, as there is no shortage of window companies to choose from! We were referred to A1 by our contractor, and spoke with Robert from the sales team. Robert did a thorough walkthrough of the company and products, but also focused heavily on the service-side of the A1 experience. He did a full walkthrough of our house and was not only professional all the way through, but also recommended changes to the new window setups to improve our overall experience in the home. This included swapping out the frosted glass material in our washroom windows from what was present in our current windows in order to increase light, and also the change of orientation for the kitchen window slider to increase airflow while blinds are down.

After signing with A1, post-follow up service from Su was exceptional. This lady wonderful, and she is ON IT! Extremely professional and responsive in locking down our install date and accommodating our schedule.

Our only issue we experienced along the way was with the rep that came to do the final/thorough measurements of each window. He wasn't the most polite or articulate of the team, but I reached out to Robert to ensure that all nuances of our house were properly documented. Robert was quick to call me back and reassure me that everything would be ok.

On the day of the install, the crew consisted of Mani, Ranjit and Mandeep. These guys work HARD. Mani and his crew were originally given 2 days to complete the job, but because he realized that we had a toddler in the family, he pushed his crew to finish in one day to minimize disruption to our household. They also ended up installing drip caps to all windows for maximum protection.

During the removal of the windows, the team accidentally knicked a window frame and left black residue on another. We fully expected some wear and tear to happen during the install process, but what surprised us was how Mani handled the situation. He was sincerely apologetic for damaging the walls, and asked if we had a can of paint available. At the end of the day, he and his team touched up the walls, leaving everything good as new.

On our final walk through, Mani assured us of known issues like the shrinking of caulking, and reassured us that if any of this happened, simply call them and they will come back to do touch-ups.

Overall, a really great experience with the team at A1 and would definitely recommend these guys to anyone looking for renovation windows in their home.

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Company Response

Hi there, thank you for your glowing recommendation! It means a lot to all of us at A1 Windows and we're glad you had a great experience. We hope you enjoy your windows for many years to come.

Private User
Private User
Private User reviews North Vancouver, BC
10/10

Window installation

Mani was very professional & friendly & fit me in early.

Job was finished quickly & efficiently & all mess cleaned up. I would recommend this company to anyone.

I’m very happy with my new window!

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Company Response

We are so glad you are happy with your new window! Our customer's experience is our top priority.

Private User
Private User
Private User reviews Vancouver, BC
8/10

Balcony door replacement

We decided to replace our balcony doors using A1 windows as other apartments in our building had used them and recommended them to us.

A1 were prompt to schedule a measurement date and were very conscious of our space and dealt with everything very quickly.
Our only issue was once we were booked in with a date for the install, the glass was delayed and we had to reschedule. It was unfortunate that the communication wasn’t great at letting us know this very far in advance. However, once confirmed the glass was ready a date was set and stuck to!

The work itself is wonderful! Ranjit, Mandeep and Mani were amazing. They were considerate, professional, prompt, and went above and beyond with clean up. No disruptions, no issues - fantastic installation service. We can’t thank them enough!

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Company Response

Thank you for taking the time to leave us a review for your balcony door replacement. From start to finish, our customer's experience is our top priority. Is there anything we can do to improve your 8 out of 10 rating?

Private User
Private User
Private User reviews Vancouver, BC
8/10

windows installed

I am very happy with the work done by Jasen and Gurpreet. They phoned to let me know their approximate arrival time (and that was accurate!). They efficiently installed the windows and left the worksite(s) completely clean. They were personable and polite and I would definitely recommend them.
The scheduling of this job, however, had serious problems which were very inconvenient.

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Company Response

Thank you for taking the time to leave us a review. From start to finish, our customer's experience is our top priority. Is there anything we can do to improve your 8 out of 10 rating?

Private User
Private User
Private User reviews Coquitlam, BC
10/10

Windows installation

Jatin and Gurpreet did an excellent installation and were very professional and removed the old storm windows with little or no mess and put in the new ones in no time at all. Thank you guys

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Company Response

Thank you for taking the time to leave us a review! We hope you enjoy the new windows for many years to come.

Ayana in Vancouver
Ayana in Vancouver
0 reviews Vancouver, BC
10/10

Loved Mani

Mani and Virk were awesome! They did a great job cleaning up before they left, and Mani was a great communicator; I always knew when he would be doing work and he was very helpful. Did everything he could and more.

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Company Response

We're so glad to hear you had a great experience, enjoy your new windows!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A1 Windows

For over 20 years A1 Windows has been manufacturing and installing windows for all type of homes; from single family to high rise.

Whether aluminium or vinyl, our West Coast designed and built windows and patio doors not only meet but exceed local and national standards for energy performance.

Our aim is to provide you with the very best value in windows and patio doors by combining quality products, award-winning service and everyday competitive pricing.

A1 Windows has experience working in various market segments including:

* Residential Single Family Window Replacement
* High-Rise and Mid-Rise Window Replacement (condo/co-op/office)
* Apartment and Penthouse Window Replacement
* Strata and Depreciation Reports requiring Window Replacement
* Garden Apartment and Multi-Family Window Replacement
* Office and Industrial Window Replacement
* School and Church Window Replacement
* Hospitality and Hotel Window Replacement
* Senior and Assisted Living Window Replacement
* Custom Home and Residential Window Replacement

While most of our projects take place in the Lower Mainland of BC, we are capable of supply-only contracts to fulfil throughout Canada and the USA.

Our direct service areas include: Abbotsford, Albion, Anmore, Annieville, Barnston Island, Belcarra, Boundary Bay, Bridgeport, Brighouse, Burnaby, Burquitlam, Cloverdale, Coquitlam, Crescent Beach, Delta, Fort Langley, Haney, Langley City, Langley District, Maillardville, Maple Ridge, Mission, New Westminster, Newton, North Vancouver City, North Vancouver District, Pitt Meadows, Port Coquitlam, Port Kells, Port Moody, Queensborough, Richmond, Sapperton, Steveston, Surrey, Tsawwassen, Vancouver, West Vancouver, Whalley, White Rock

How to get a Free Quote: call 604-777-8000 or email info@1windows.ca

Follow us on social media:

Facebook: https://www.facebook.com/A1WindowsBC/

LinkedIn https://www.linkedin.com/company/a1-windows/

Instagram: https://www.instagram.com/a1_windows/

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows Patio Doors Aluminum Windows Vinyl Windows Doors
SERVICES
Window & Patio Door manufacturing, supplying and installation.
BRANDS
A1 Windows Ultra Series Vinyl Windows Alpine Series Vinyl Windows R Series Vinyl Patio Doors 350 Series Aluminum Windows (high rise series) 350 Series Aluminum Patio Doors (high rise series)
STYLES
Casement Windows Single Hung Windows Fixed Windows Arch top or round windows Shaped windows
SPECIALITIES
Residential Single Family Window Replacement High-Rise and Mid-Rise Window Replacement (condo/co-op/office) Apartment and Penthouse Window Replacement Strata and Depreciation Reports requiring Window Replacement Garden Apartment and Multi-Family Window Replacement Office and Industrial Window Replacement School and Church Window Replacement Hospitality and Hotel Window Replacement Senior and Assisted Living Window Replacement Custom Home and Residential Window Replacement
WEBSITE
https://a1windows.ca/
YEAR ESTABLISHED
1992
PAYMENT METHOD
Visa, MC, Cash, Cheque, Debit, Financing
LICENSES
QAI, Energy Star
MEMBERSHIPS
BBB, Landlord BC, CHOA, Consumer's Choice
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.