Reviews

10/10

Greg and his team helped us replace our drains about a year ago. Recently we were worried that perhaps we were having some drain issues again and called Greg. Greg responded within the day and got a plumber out immediately to help us investigate the issue. It ended up being nothing and everything was resolved. What I was the most impressed with was Greg's great customer service - promptly responding and sending out someone to look into our concerns. Thank you Advanced Plumbing.

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Company Response

Thank you for taking the time to write this review Elle! We always stand by our warranties and take all concerns seriously. We value our customers and appreciate when they trust Advanced Plumbing to take care of their plumbing issues.

2/10

The service man was rude and abrasive. We had fumes coming out of the drain hole and we knew there was a back-up and he put a camera through and told us that basically we had 2 days before it completely backed up and we would flood our basement. Our only option was to completely dig up the basement at the cost of $15K. He refused to do any additional work to help us clear out the blockage to buy us some more time. Since then, we have called another company and they have been much more helpful. I will never be using Mr Rooter again.

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Company Response

Hello Elle and thank you for this feedback as it is very important for us and our customer focus. We have tried searching out database for further details as to what took place and the technician that was there and need your assistance in order for us to address this issue with you. Please call the office and speak to our Team Leader who will be happy to assist you in this matter. Thank you and we look forward to hearing from you.