Matt H in Kitchener

We were referred to Air One by our family members who have used them in the past. They came (same day) to assess a problem with our air conditioner. The unit was old, so the options were explained to us about the benefits of replacing it versus repairing it. Ultimately we decided to replace it, along with the furnace. There was no pressure and the options were explained clearly. They came to our house in a timely fashion, and installed the AC/Furnace, without any trouble. Thanks again, Aire One.

The story is that we bought a bedroom set for our son from Bad Boy Kitchener. We bought a Queen Bed, Dresser, Tallboy Dresser, and 2 Night Stands with the Solid Gold plan. The total was around $2300.00. After we got home, we did some measurements and discovered that all the furniture simply was not going to fit in our son's room. This was on Saturday, so we called in Sunday to modify the order before it was to ship on Monday, not expecting to have any problems. We spoke to the GM who informed us that even though the items had not shipped, they have a strict NO REFUND policy. This was a bit of a shock, as nobody had highlighted this, but I do see now that it states this in the fine print. I do take some of the blame here, since I should have read things more carefully, but I wouldn't have expected this to be a problem since the items hadn't even left the warehouse. After being assured we were basically out of luck, we modified the order and were given around $700.00 in credit. This certainly tainted our whole experience, and we're not really happy. Can't say we'd ever use Bad Boy again or recommend anyone go there. The items hadn't even shipped. This shouldn't have been a big deal, and the policy is archaic. It seemed like an arbitrary and shady practice, that was more interested in clawing every nickle from us rather than providing good customer service. So, I have been checking the website every week or so if there is anything of interest, although I am truly not happy about this whole thing. A few weeks back I noticed that there were 36 google reviews for this location when I typed it into Google. 1.8 out of 5 stars is the average. Brutal. If I had seen this before we bought the furniture, I probably would have been much more cautious. I see that things are not a whole lot better on HomeStars. I already contacted the social media team and their response was a laughable "this is our policy and procedure". You cannot justify poor customer service and shady business practice by just saying it is your "policy". Sorry. You MADE the policy. It sounds like an exploitative policy to protect against pressure sales tactics. They also said some sort of supervisor would look into it, but it has been a month and we haven't heard from anyone. The bedroom set we received was good, but Bad Boy doesn't build the furniture, they just sell it. If I am rating our experience with Bad Boy from a customer service and ethics standpoint, I am very disappointed. Read the fine print. Buyer beware. EDIT: Bad Boy reached out to me today and resolved things in a satisfactory manner. I appreciate their help and have increase my rating slightly as a result.