I&S In T.O

Found some carpenter ants in our shed. after getting some recommendations, a friend who had the same issue gave me the number for pest o kill. Working from home one day, I decided to try calling hoping that they would have same day service. They did!. Vance showed up right on time, and saw the ants and got to work right away. He was able to find the nest and flush them out and kill them all. Haven't see them since. What i really appreciated was that after he finished with the shed, he sprayed around our house with an additional preventative barrier to make sure any stragglers wouldnt make thier way to the house and invade that. Was very impressed with the speed of serivce and work done. Glad they have a 1 year warranty also - hopefully i wont need it!

They were a preferred vendor from our insurance company so we went with them. Should ahve been the first sign. The first sign of an issue was when after the claim was submitted and the First On Site employee came to get measurements and provide a quote - we never heard back. Finally after calls to both the company and insurere we were finally assigned a new project manager, Darren S. Things seemed to pick up from there for a while. The quote came in with an oddity - almost 50% was for movement and storage of furniture in the basement. We worked with them so that if we moved/stored the furniture - we could reassign the funds. All was good with that. Once all documents were signed, it took them about a month to finally show up to do the work. The work was done reasonably quickly and quality was just OK. Not great - which you would expect from a company that was provided by the insurance company (wanting to keep the contract and all). The biggest issue came when we requested them perform the tasks from our credit (from moving the furniture ourselves). It took them about 3 months to perform the first (replacement of a bathroom window that was cracked). It was finally done. however we still had credit that we needed to use. Of course Darren wanted to close out the file so we have in writing (email) that if we signed off so they could get paid by insurnace, he would finish the work. Well it has been 6 months, since we agreed to that. I have contacted him, i have contacted his managers. Yet to get a response. We are still going to go after that credit. Lessons to be learned: 1) Never sign off 100 % even if there are written promises to finish the work 2) Do not sure them if they are on the insurance companies list 3) if Darren S comes in - ask him to leave and have another project manager assigned. He cannot be trusted.

Homestars reviews Francis was recommended to me by two different friends, so I felt confident hiring them for my recent move. Unfortunately, my experience with this company was awful. We were set to start at 9:30 am. When 10 am arrived and there was no truck, I called the Francis office, only to be told at that point that their truck had broken down and that they were off to home depot to book a rental truck. They would be at my home when they were able to secure their rental (probably by 10:30). I asked if they would still be sending a big truck and was told they would not be. I was surprised because they were the ones who told me I would need a large truck for my move initially. I expressed my concern that the smaller truck would require more than one trip (meaning more time and greater cost to me) and the guy on the phone say ‘it will all work out’ and ‘this is going to cost us money to rent this truck for you’. I know that these things happen, but I was a little surprised that (1) no one thought to call me to let me know about the issue and that I had to follow up with them and that (2) he complained to me about the cost to them. This unprofessional start set the tone for the rest of the day. The truck finally arrived at 11 (1.5 hours late) and it was half the size of the truck I had originally booked. It took THREE trips to get my move done – on my time and on my dollar. As for the movers. There were three guys – two of them were lovely. They were apologetic and they were positive and upbeat and remained that way all day. They honestly took a bad situation and made the best of it. I want to make it clear that they were great. The third guy was a nightmare. He was rude, belligerent, smoked WHILE moving my things, took many many breaks (more than the other guys), had at least 4 temper tantrums – like a toddler, and was so unprofessional that I had to tell him that he freaked me out and made me uncomfortable. He dragged my BBQ through my house, on the hardwood, stepped on my padded headboard, left a sweat mark from his head on my wall, and tried to refuse to make the third move (which was necessary due to the size of their truck). The other two guys had to convince him that they had to go back. This guy made the already stressful event of moving a totally hellish experience. In the end, I paid for every minute they were there. I was too exhausted to argue. No consideration was given to the travel time that the three trips took (as a result of not having the large truck). We still had to move several boxes on our own with our car after the truck and movers finally left - because of the space constraints. I called the head office to complain and emailed the GM – no response. They do not seem interested in client satisfaction. This was not a good move – it was not a good day. Stay away from Francis movers.

The test of how well management responds to an issue and complain can tell a lot about how a company and its commitment to service. The management team of You Move Me showed me that they are committed to keeping clients (and in my case – someone who wanted to be a client but did not get a chance to be) happy. The situation started when I tried to book a move with You Move Me. Between a glowing recommendation from my brother, and their clever marketing (free moving box on the door step) I tried to book a consultation walk through. After a bit of back and forth trying to figure out a good time to do the walk through. I did not hear anything from the YMM team. Knowing we all forget things, I tried to call them back – things progressed – and then radio silence again. At this point the move date was approaching, and I couldn’t afford to wait any longer and picked another moving company (Oh and what a disaster that was). Not happy about the way things were handled by YMM, I decided to get in touch with the management team to at least inform them of what happened, and how for a company (and its sister companies) that pride themselves on customer service, this one was lacking. The owner, Kelly was straight up apologetic. He indicated that there were some internal issues and that they dropped the ball on this and they really wanted to make it up. My concern was just to let him know what happened and hopefully it won’t happen to other customers. If a short email can help a small company fix issues then I feel like I have done my part. Kelly was on the ball indicating how he would make sure that issues like this don’t happen again. At the end of the day it’s all about communication – either from the staff, or in this case, the owner. When the staff fell down, the owners stepped up and helped remedy what was going to be a negative experience. Unfortunately, I did not use YMM for my move. Would I use them next time? I would definitely give them another shot, they treated someone who wasnt even a customer with great customer service. However, with all the drama with my recent move (and the staggering home prices in Toronto) – I think I may be staying just where I am!