They were a preferred vendor from our insurance company so we went with them. Should ahve been the first sign.
The first sign of an issue was when after the claim was submitted and the First On Site employee came to get measurements and provide a quote - we never heard back. Finally after calls to both the company and insurere we were finally assigned a new project manager, Darren S.
Things seemed to pick up from there for a while. The quote came in with an oddity - almost 50% was for movement and storage of furniture in the basement. We worked with them so that if we moved/stored the furniture - we could reassign the funds. All was good with that.
Once all documents were signed, it took them about a month to finally show up to do the work. The work was done reasonably quickly and quality was just OK. Not great - which you would expect from a company that was provided by the insurance company (wanting to keep the contract and all).
The biggest issue came when we requested them perform the tasks from our credit (from moving the furniture ourselves). It took them about 3 months to perform the first (replacement of a bathroom window that was cracked). It was finally done. however we still had credit that we needed to use.
Of course Darren wanted to close out the file so we have in writing (email) that if we signed off so they could get paid by insurnace, he would finish the work. Well it has been 6 months, since we agreed to that. I have contacted him, i have contacted his managers. Yet to get a response. We are still going to go after that credit.
Lessons to be learned:
1) Never sign off 100 % even if there are written promises to finish the work
2) Do not sure them if they are on the insurance companies list
3) if Darren S comes in - ask him to leave and have another project manager assigned. He cannot be trusted.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?