I found Kwik Kloset on Homestars and reached out to them through their website. We wanted to do 4 closets initially but ended up with 2. Alexander first reached out and setup an appointment. On the day of the appointment, we were home and waiting but he did not show up. I called him and it turned out that he forgot about our appointment. We rescheduled to another day and this time he showed up :) We liked the experience of the initial consultation as Alexander was very methodical, frank and explained all the options that we could select. The 3D models were an excellent tool to help visualize how the closets will look when finished. After a few days, when we were ready to accept the quote, we were told that they had the wrong price list in the estimating tool and the quote had gone up. They adjusted the discount to make the increase more reasonable. Tom scheduled the installation and Jenna was our installer. Jenna's work quality was great and the finished product looks amazing. She was unable to finish the work on the first day and she came back the next afternoon to finish the job. I will happily recommend Kwik Kloset for the work quality and ease of dealing with them. Unfortunately there were some minor issues with scheduling and quotation in my case which leads me to knock off 2 stars from the review.
- Company Response
An 8! Ouch! We haven't seen a score less than a 10 since sometime in 2015, and I can count on my thumbs reviews we've had less than a 9. I am so very sorry that Alex missed your initial appointment. Believe me I know what it is like to have people forget about appointments, it happens to me far more often than it should, both with our customers and with others who have appointments to provide me with their services! It is a very rare event in our group of professionals that we make an error like this, and our reviews testify to that.
Regarding the price issue, I still don't know how the error crept in to Alex's pricing set up. Our awesome design program allows us to automate the pricing of our designs so there is no "gilding the lily" so to speak when we arrive at an upscale home with 2 Beemers in the driveway. Our price is our price, we don't care what neighbourhood you live in or what you drive. If you want a simple, budget-friendly solution or a more high-end look, we can do it and the pricing reflects what we do, not who you are. How Alex's designs got under-quoted was a technical error and I am truly sorry that my providing a discount to mitigate the pricing difference was not sufficient to get us at least a 9 instead of an 8, but c'est la vie, we can't expect all our customers to rate us a 10 but we sure as h*** try!!
I hope and trust you are enjoying the 2 closets we ended up building for you, and we'd be happy to do the other 2 whenever you're ready - at a discount of course, and I promise we'll show up when you expect us to... :)