Reviews

8/10

I found Kwik Kloset on Homestars and reached out to them through their website. We wanted to do 4 closets initially but ended up with 2. Alexander first reached out and setup an appointment. On the day of the appointment, we were home and waiting but he did not show up. I called him and it turned out that he forgot about our appointment. We rescheduled to another day and this time he showed up :) We liked the experience of the initial consultation as Alexander was very methodical, frank and explained all the options that we could select. The 3D models were an excellent tool to help visualize how the closets will look when finished. After a few days, when we were ready to accept the quote, we were told that they had the wrong price list in the estimating tool and the quote had gone up. They adjusted the discount to make the increase more reasonable. Tom scheduled the installation and Jenna was our installer. Jenna's work quality was great and the finished product looks amazing. She was unable to finish the work on the first day and she came back the next afternoon to finish the job. I will happily recommend Kwik Kloset for the work quality and ease of dealing with them. Unfortunately there were some minor issues with scheduling and quotation in my case which leads me to knock off 2 stars from the review.

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Company Response

An 8! Ouch! We haven't seen a score less than a 10 since sometime in 2015, and I can count on my thumbs reviews we've had less than a 9. I am so very sorry that Alex missed your initial appointment. Believe me I know what it is like to have people forget about appointments, it happens to me far more often than it should, both with our customers and with others who have appointments to provide me with their services! It is a very rare event in our group of professionals that we make an error like this, and our reviews testify to that.

Regarding the price issue, I still don't know how the error crept in to Alex's pricing set up. Our awesome design program allows us to automate the pricing of our designs so there is no "gilding the lily" so to speak when we arrive at an upscale home with 2 Beemers in the driveway. Our price is our price, we don't care what neighbourhood you live in or what you drive. If you want a simple, budget-friendly solution or a more high-end look, we can do it and the pricing reflects what we do, not who you are. How Alex's designs got under-quoted was a technical error and I am truly sorry that my providing a discount to mitigate the pricing difference was not sufficient to get us at least a 9 instead of an 8, but c'est la vie, we can't expect all our customers to rate us a 10 but we sure as h*** try!!

I hope and trust you are enjoying the 2 closets we ended up building for you, and we'd be happy to do the other 2 whenever you're ready - at a discount of course, and I promise we'll show up when you expect us to... :)

Tom

10/10

Denis is a great person to work with; extremely responsive over the phone, keeps to his promised schedule and attentive to detail. He was prepared for any type of wall and had drill bits/screws for concrete. He vacuumed the floor and maintained a clean work area. He thinks about the customer’s usage patterns and suggests based on his experience. Will recommend his work any day. (We chose not to hide the cables)

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Company Response

Thank you sir!

10/10

I was looking for an electrician to install a light fixture and found Sandu on Homestars. John was very accommodating; he showed up for estimation the very next day (between jobs) and quoted a very reasonable and fair price inclusive of materials. He respected our home while working and did a great job. I will happily recommend a professional like John and will call him again if I need an electrician.

0 of 1 people found this review helpful.
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Company Response

Hi
it was pleasure to work for you, Thanks for your business

10/10

Avenue Interiors were subcontracted by my insurance company. I was evaluating multiple options before I decided to stay with Avenue Interiors. Rick came over for estimates and communicated clearly about the process and my options. The price quoted by Avenue/Rick were in line or less than 2 other floor retailers I used for quotes. The installer (who is contracted out by Avenue) was excellent. He went above and beyond in trying to meet our schedule and worked around other trades.

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10/10

My dryer was making a grinding noise every time I switched it on. YouTube videos teach you the DIY fix but I wasn't ready to take it on without all the tools. I called Atiar on a Sunday morning and he promised to stop by in 2 hrs. He asked me about the problem and gave me an approximate quote over the phone. When he arrived he was ready with new parts ; he explained his work as he went along and fixed the problem in about 30mins. I will use him again should I ever have the need for an appliance repair tech.

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10/10

I chose Alliance based on the reviews on Homestars and in the end I was happy with the decision. We met with Mike and he was a great professional with friendly customer service. My wife and I were deciding between laminate and engineered wood flooring. MIke came over to our condo for the estimates, helped us choose the right underlay based on our condo rules and provided inputs on the merits of each option. There was no pressure during the process and Mike showed us many options for our needs. We ended up choosing the engineered wood option. The work was done flawlessly on the promised date. The contractors (Rudy and Joseph) were great and followed through with our requests.

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Company Response

Thank you for your kind words Srini, We try our best to cater our projects to each customer that comes our way. We arent on commission which helps, I know myself I don't feel the need to meet certain quotas or profit margins, we beleive customers are happiest when they aren't pressured.

Condo work can be tricky sometimes. It helps that we are familliar with most condo boards in the city.

We are very happy to have Rudy and Joseph represent us on the job site!

Mike

10/10

We just had our new condo inspected by Scott Thompson from Carson and Dunlop. He is a great home inspector; he is patient, thorough and very friendly. As first time buyers, we walked in to this as blank slates. Scott explained each aspect of the condo, how we should use each equipment, things to watch for and regular maintenance procedures. I am happy to recommend Scott. The overall experience with Carson and Dunlop was equally great. The person who answered the phone (Sammy?) explained the options and made the purchase a easy experience.

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Company Response

Hi Srini, Thanks so much for taking the time to provide us a review. We are so happy that you had a good experience with Scott and Sami. We feel that our condo inspections provide great information and value to our clients and we're glad that you agree. All the best in your new home! Regards, Charlotte Dove on behalf of Carson Dunlop