Discovered our new Rheem gas-fired hot water tank has a design flaw. If you use too much hot water, the tank fills up with cold water and it condenses, dripping water down the tank and onto the flame, knocking it out. The water collects in the pan at the bottom and makes it very hard to light again. Have to call the Enercare technician to come and take the pan and burner out to dry. Super annoying and inconvenient! Enercare needs to source a hot water tank designed for Canada and not California.
- Approximate cost of services: