Strong Plumbing is fantastic! Valentin came to my house a few days ago to work on a problem, and I've already recommended his company to 3 friends.
Four days after moving into our new home, we started noticing a terrible -- and I mean TERRIBLE -- smell coming from one room in the basement. The night before we'd had a major rain, and this room is where the sewage cleanouts are located. There was no flooding or noticeable moisture, but because of the cleanouts, we figured it must be a plumbing problem.
I contacted Strong Plumging late in the day, and around 7:30 at night, I heard back from Valentin. Unfortunately, the cell service in my house is terrible, and I couldn't take the call. So he texted me. And we spent roughly the next hour texting back and forth while he tried to diagnose the problem. He said the best thing was to run a camera down the lines to see if there was a small break.
He was here early the next morning and started investigating. He said that he wasn't certain it was a plumbing issue -- 60/40 that it was either that or a dead animal. I decided to have a look at the drains nonetheless. It's a very old house, and knowing the condition of the pipes would be a good thing regardless. So he put the camera in the various drains -- discovering a few surprises along the way -- but no broken pipes. This process took quite a long time and, unfortunately, didn't give us a definite answer. So he went back to the possibility of a dead animal. Ugh.
As he was packing up his things, I asked him if he had time to look at a toilet that had just that very day started hissing -- ie, leaking. No problem. He looked at it, fixed it, and then gave me a bill for exactly what he'd quoted the night before. No added charges for the extra time or extra work. On top of all this, he was just a pleasure to work with -- polite, funny, and definitely good at his job. We will absolutely use him for any future plumbing repairs or improvements.
And the smell? As we were moving a futon sofa out of the room so that it didn't keep absorbing the odour, we found a little mouse pressed between the bottom of the futon and the anti-slip mat that sits on the frame. Since it was hidden between layers, we didn't see it when we were initially looking under furniture and moving things around. We figure it must have crawled in there during the move and suffocated. Poor little guy.