Before we moved into our new home last November, the insurance company told us we needed to repair some brickwork on the side of our house. I called a few different companies, but I liked the more personal attention the Red Robin seemed to provide. They scheduled the job as quickly as possible, and the workers even came on a Sunday. Unfortunately, I think the workers weren't really happy about working on a Sunday, so the job wasn't done as well as I'd expected. I sent photos to the manger and owner, and within a few hours they replied, apologized, and rescheduled the work. The new job was done immediately and extremely well. So while I was a little disappointed with the initial work, their response was stellar. Even the insurance agent, when he came to reinspect, commented on how good the work looked.
- Approximate cost of services:
- $1,400.00
- Company Response
Thanks so much for the review. I apologize for the late response. We always want to get every job perfect the first time, but I'd be lying if I said this happened 100% of the time. I'm happy you expressed your concerns and we were able to get it rectified right away. Thanks again. Dave