we had our install completed in 2015 and the issues we had were initially so minor that I didn't bother to review them. Now we're completing a kitchen reno and removing walls and we have to pay to fix the failed structural integrity due to the shotty work that Ranjan did on the sliding door install.
Denis, our sales rep was initially great but, once we encountered minor issues he had no interest in follow up. One of the handles on the window didn't work, he did get us out a new one. The lock was broken on one of the windows on our bay window. I followed up for months and neither Ranjan nor Denis came through to fix it. Ranjan seemed to have no interest in the matter and kept deferring to Denis.
Fast forward to present, we had an engineer come in to assess since we're removing some walls. The Engineer found that Ranjan did not extend the lintel over the sliding door to properly support the weight of the house. The engineer said he should have used 3 - 2x4 for the supporting posts installed directly on the concrete wall below, that didn't happen. Now we're likely going to have to pay minimum 3,000 to fix this problem! They risked the structural integrity of the home and are ending up costing me more money as a result. I'm pretty disgusted to be honest.