I had 11 new windows and 1 new door installed. At the beginning, I worked with the sales rep who walked me through the selection, pricing, installation and maintenance process. Had an excellent experience with him which made me comfortable moving forward. If I ever had a question or needed to make an adjustment it was easy to contact him and he accommodated my requests promptly. It was great to receive updates from the company indicating when the windows when into production and the delivery date all of which were met. The installation went well with the team cleaning up nicely afterwards. The sales rep came to inspect the work the next day where minor caulking issues were discovered. He filed a maintenance request and I'm currently awaiting the confirmation for addressing these minor issues. I'll follow up in this review after the repairs are dealt with. All in all, I was very pleased with the experience and would recommend Canadian Choice Windows & Doors. Oct 2 Update: Company emailed me back on August 28 that their service technician would get in contact with me in order to schedule the follow up appointment. They stated it was a fairly busy season so it would take a couple of days. It's been just over a month and no word from them.