Reviews

1/10

Dany was contracted to replace my deck and do fence and gate repairs on both sides of my home. The deck was demolished and replaced with the work being well done. There were delays in the process however. Anticipating Dany’s response, ( based on other reviews), he would say “but I built you a beautiful deck” and that the delays were “out of his control”. Within his control or not, the continued “I’ll be there on such and such a day or week followed by repeated no shows with minimal, if any communications until I followed up, often multiple times, far outweighs the positives of the deck build and money spent. The fence work is another story altogether. The fence and one of the gates were and are a nightmare. I have a twisted main post on the one fence and a gate that closes but latches into a fence board rather than a post as it should. The main post can be described as cosmetic, but for a contractor to accept such visibly diminished product speaks to a lack of pride in a finished product, at best. The latter is due to the two gate posts being misaligned by an inch. Dany’s response was that gate closes so there isn’t a problem. This gate is not professionally installed. I paid for and expected professional quality work as anyone would when such services are advertised on a contractor’s website, I received much less. Despite repeated requests to have the gate closure fixed and promises to come out to do so and numerous “no shows” I have a gate that looks like it was installed by a sub-rate contractor. He has not honoured his warranty. My experience with Dany leaves much to be desired. All the excuses I heard are already documented by other clients on the Homestars site. I experienced most of them and have string of emails to support me along with a phone log I kept. Dany even suggested that he really was a deck company and did my fence as a favour. His website clearly indicates that he does fences along with other outdoor structures in addition to decks. In addition he said he didn’t make any money on my fence – that reflects his quoting. I should have held back a portion of my final payment and maybe my fence would have been “fixed before winter” as he promised. My late husband would have held back a portion of this payment and I simply trusted given the reviews I read on the Homestars site. Be really careful to read all the ratings before making a final decision. I certainly will going forward.

Approximate cost of services:
$23,000.00
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Company Response

Hi Mary. I'm sorry you feel this way. The deck you hired me to build is solid and beautiful. There was a bit of a wait for the aluminum railings. (Yes, not in my control)
The fence we repaired is a 30'years old fence that we did a good job repairing it. I wish I could upload pictures but the app won't allowed.
The contract states that we don't warranty pressure treated lumber against twisting warping splitting etc. I warranty my workmanship. We came back and repaired it once and everything was operational.
I would come back anytime you need me to adjust the gate.
We try hard and I'm sorry you feel this way.
Enjoy the holidays.
Dany.
Custom deck.

10/10

Last fall I had our furnace cleaned to be readied for the heating season. At that time Spring Home suggested it would be more affordable if I bought the cooling package with the heating maintenance. I did that both the heating and cooling maintenance were done to their usual stellar service. They are punctual, courteous and truly reliable with suggestions to keep both systems running at their best. I should mention that our air conditioner is now 17 years old. I would highly recommend them for their service as well as installation which they did for our furnace 2 yrs. ago.

Approximate cost of services:
$250.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Michael,
So happy you chose the package, always a good idea to make sure both are running at their peak performance. We look forward to seeing you again for the annual maintenance and we hope you are having wonderful summer.

10/10

We had to replace our furnace because parts for it were no longer available. After getting a number of quotes from different heating contractors, we decided to use Spring Home Heating and Cooling. From the start to finish we were very satisfied with the very professional manner Cy Goh presented information on the furnace. He answered all our questions and quoted on a number of furnaces that he felt would best meet our needs. As it turned out his quotes were the most reasonable of all the contractors we contacted. Spring home installed our furnace within the week and their installers, Randy and Jesus were equally professional. The worked very hard removed the old furnace and cleaned up our basement area exceptionally well. Before leaving they explained the various parts of the new furnace and went over the warranty and maintenance requirements with us. Like Cy they were very knowledgeable. We could not get over how much warmer our house is! Being in our home for nearly 40 years it has never been as comfortable as it is now. That was a bonus in itself and the furnace we installed was a mid range efficiency delivering 96% efficiency. We are very pleased with spring Home and would not hesitate to recommend them. Thanks so much to all for your excellence service! Michael D

Approximate cost of services:
$3,600.00
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Company Response

Michael I wanted to say thank you so much for sharing your experience with us. I will be sure to pass your compliments on to Randy and Jesus. We are glad you and your family are now nice and warm! We hope to have the pleasure of doing business with you for many years to come.