Reviews

2/10

I paid to have my tree pruned and fertilized. Although I agree and was happy with the pruning, the fertilizing which this company recommended has resulted in my once healthy tree looking pretty bad now. I don't believe this company and Andrew knew what they were doing as they have only succeeded in my tree looking now like it's dying. Not only a waste of money but destruction of a beautiful tree. Definitely would NOT recommend this company.

Approximate cost of services:
$610.00
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Company Response

Good afternoon,

Thank you for your feedback. We're sorry to hear that your tree is not looking well. We have never had an issue with our fertilizer causing damage to a tree before. We would love for you to reach out to us and discuss the situation further. Andrew has not been with the company for over a year, but we have other certified arborists standing by who would love to take a look at the tree and see how we may be of assistance.

0/10

Company website advertises "free" estimate. This is incorrect. By "free" they mean they come look at the problem and say "You have a problem. Might cost you between $200 to $5000 to fix. If you want more specifics, that will cost you $200 for a camera inspection." False advertising. Don't recommend company as if they can't get be truthful in the first 5 minutes, they are unlikely to be truthful about the rest of the work and its costs.

Approximate cost of services:
$215.00
1 of 1 people found this review helpful.
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Company Response

Hi AB, First and foremost, our company goes to sites and provides a free estimate where the issue is above ground and/or visible. Most times, we are able to see what the issue is but when the underlying issue is below ground and there is an issue that is not visible to the eye, then we would have to perform work and use our equipment to do a further investigation to locate and diagnose the problem at which time, we inform the customer that there would have to be a charge for service. Some companies will even apply a charge just to come to site whereas our company does not. Our company advertises free estimate, not free service. Which company will come to your site and provide free service without a charge? Your interpretation of a free estimate is misconstrued and as a result of this, you are trying to defame our good name. New Canadian Drain & Plumbing is a very honest and reputable company, as many of our customers can vouch for, and we will continue to deliver the exceptional service that we are recognized for.