They will save you money when you compare to other stores , and the staff is great but they hire independents to install your carpet. Because they are removing your old carpet and re-installing, there are lots of small things that can go wrong. About 1 month after the carpet was installed we needed them to come back and re stretch some areas that had humps. The installer came back and found the tack boards to hold the carpet had come unglued, as it was installed on radiant concrete floors which we advised the store. Since the installation many areas keep coming unglued due to the force of re-stretching. It is not the carpet stores fault but they are the experts and should prepare for situations like this. Many carpets had to be rolled away from the walls, re-glued, dry for a few days and re stretched. It keeps happening in areas, so we have given up calling and learned to live with this????
- Company Response
Gord this review is for the coquitlam store not the North Van store we are a franchise and are run separately can you fix this review and review the right store.
Thank You Brad