Shawn is knowledgeable and responsive, we had some communication issues but we agreed on a solution and fixed the issue at his own expense. I would use him again. We are happy with the final outcome.
- Company Response
At JNJ Water we pride ourselves on First rate customer service. We are extremely disappointed that you are not happy with our services.
The recommendation for a 2 tank system is based on what is most economical for the customer and overall longevity of the systems themselves. A 2 tank System however is more work and contrary to your comments a better price for what you would be receiving.
You were "extremely pleased" at the completion of the install, and our follow-up call 2 days later giving us an initial 10/10 review on Homestars. (posted below.)
As you know we have made several attempts to reach out to you to make the changes you have now requested for your system.
We would like to work with you on resolving this matter as quickly as possible.
Please reach out to us at 519-835-7429 to discuss further.