Shawn initially seemed very knowledgeable and responsive. We were concerned that he was located in Guelph but he said he services Toronto all the time and it would not be a problem. He was aggressive in pushing us to buy a 2 tank system when we asked for a 1 tank (later learned it was because he only had the 2 tank system in stock and it was cheaper/easier for him). When he arrived it was clear we needed a 1 tank system so he had to come back the next weekend. After the install we learned from our doctor that our daughter cannot consume the extra sodium in the water. So we asked him to come back and re-route and re-program the device (a quick job that we offered to pay for). He became hostile and refused to commit to dates and has left us high and dry. We now need to find another player to complete and correct his work. We understand we changed our request but we are very disappointing he has been so hostile and evasive as he promised follow up service (even from Guelph) would be good.
- Company Response