Reviews

0/10

I bought off the water heater and I am still being charged for water heater through Enbridge. I called the customer service and told me to call back after 3 months and will continue to be charged for something I bought it off.

Approximate cost of services:
$1,900.00
1 of 1 people found this review helpful.
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Company Response

Hi there- Please email me at support@enercare.ca with your full name, last name and more details of your experience so that I can assist. Thank you!

0/10

I called Samsung about an issue when I selected Hot water, I was getting no water and getting 4E error. Unfortunately, the issue was forwarded to Elite Appliance. Elite Appliance technicians visited 3 times and change numerous parts over a 1.5 month period. I had to take 3 days off from work for this issue to be fixed. Last visit, I told the technician that I was fed up and better fix it this time. The technician told me to use Extra Hot (which will use on-board heater) and you may get warm water for cold. Technician didn't show me the fix, he walked away. When I tested the machine, I was getting COLD water for all the water temperatures ( HOT, WARM, etc...) Now, Elite Appliance is saying that the issue is fixed but there is no HOT water on my washing machine. They also want to consider this as a new issue. Samsung is useless, whenever I called they kept forwarding me to Elite Appliance. The issue is Elite Appliance. Samsung customer service is horrible, in line with Elite Appliance. AVOID Samsung products all together. You don't have an option on Elite when you are dealing through warranty, just be careful .

Approximate cost of services:
$0.00
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0/10

Reliance is charging me $110 for 3 months to rent tankless water heater. I did a bit of research and found same water heater for about $1100 with taxes. So I decided to buyout rather than rent it, since the water heater had very minimum mechanical parts and made in Japan. I enqured Reliance about buyout option and Reliance told me $2400. Then I told Reliance to remove the tank from my property, I was told that they would charge me $360 for that (all sort of charges, one of them is to drain...i don't really get it). I bought a new home I didn't not chose Reliance. TOO EXPENSIVE. MY DAD BOUGHT A HOUSE IN 2001 AND WATER TANK RENTAL WAS $15/MONTH. Same tank Reliance is renting for $22/month. TELL YOUR BUILDER NOT TO CHOSE RELIANCE!!!

Approximate cost of services:
$2,400.00
2 of 2 people found this review helpful.
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Company Response

Hi Ottawa, On;
I'm the Customer Relations Supervisor at Reliance Home Comfort and I would like to learn more about your customer experience. I would be happy to work with you directly to resolve the issue. If I can be of any help, please contact me by telephone at 905-720-3594 or by email at KAllen@reliancecomfort.com.
Kim