Reviews

7/10

After extensive research, we elected to go with Brock Windows and Doors (Scarborough), largely due to the storm door they sell. We ordered our door in late summer 2016 with it being installed late fall. The door/storm install seemed to go smoothly; however, after review, we noticed that the installers damaged our roof overhang (soffit). We brought this to Brock's attention along with other issues involving the Storm Door. The door was damaged shortly after install during heaving wind. We noticed the storm door chain was not installed after the fact. To their credit, they stepped up and replaced the storm door and fixed all Soffit damage. Eight months later, the storm door handle kept falling off and could not be attached. Again, this was replaced under warranty. Just after the one year warranty expired, one of the storm door latches broke (the latch you engage to allow window screen to be opened). I am still waiting on Brock to determine if this can be fixed. The net of my story, love the door, absolutely hate the storm door. I can't believe a latch would break after 14 months.

Approximate cost of services:
$6,500.00
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Company Response

Peter, we do hope all concerns have now been resolved.

Regards,
Brock Doors and Windows Ltd.

10/10

Thank you so much to Rafael, Natanael and his team for making our basement renovation go so smoothly. They take a lot of pride in their work and always had our best interest at heart. We would recommend the for any renovation work. They are easy to work with, always on time, have a great crew and came in on budget and on time. We will definitely use them again and would not hesitate to recommend them to anyone who is renovating.

Approximate cost of services:
$20,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Peter: Many thanks for such lovely feedback....we really enjoyed working for you...thank you so much guys for your kindness and open communication; I am very pleased to hear that our team made your basement reno a positive experience; All the best and we look forward to the upcoming reno, Natanael and his crew.

4/10

Had Professional Roofers install new roof and drip edge in October 2013 - work seemed fine however drip edge seemed too long. One year later - had eaves replaced and to my dismay - they claim that the drip edge installed was for flat roofs. Eaves company had to remove drip edge and install new (correct) drip edge. Too bad as I was initially happy with their work. If getting a drip edge - clarify in advance.

Approximate cost of services:
$7,000.00
2 of 3 people found this review helpful.
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Company Response

Mr. Peter, following up your concerns in Home Stars please take a note that for us customer service is a very important part of our company, that is why our phone works 7 days a week, and we try always our best to provide the best service in each of our jobs. I do not agree with the eaves-troughs company that you higher. Drip edge comes in different sizes the idea of the 3inch drip edge is to cover any gaps within your roof and eaves troughs, in that way if animals try to squish in like birds or squires they won’t be able to get in. If a reputable company would like to install an eaves under 3 inch drip edge should not have a problem installing it since it is more efficient and better work. Also to be able to remove a 3 inch existing drip edge is almost impossible not to damage the shingles and the ice protection Undernet, for that reason we would love to go back to your house to inspect your roof to ensure that you don’t have any damage tiles for future references. Another thing we would like to you to know, is that cost price in 3inch galvanised drip edge is more expensive then the ½ aluminum star strip, if that is the case of what your contractor installed for you.

Never the less we are here to help you and we would be more then happy to do a free inspection on your roof because we are looking for your file and we cannot find you as a customer please call us at 416 604 9765 to schedule a free inspection at your convenience time.