Reviews

10/10

Friendly, professional, on time, on budget, quality workmanship! Helpful advice on colour selections too. Highly recommend to anyone looking for quality and service.

Approximate cost of services:
$12,000.00
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Company Response

Thank you so much for your fantastic review! It was a pleasure working with you and your family.

0/10

My rental hot water heater stopped working on a Sunday afternoon. The only reason I pay $26/month for a rental heater is so that I don't have any repair hassles when issues arise. Enercare computer systems were down when I called so they could not process my call or set up a repair time. I was promised a call back but it's now after 9:00 pm on Sunday night and nothing. No one in the house is looking forward to starting the week with cold showers! The rental fee is a complete rip off when customers are not able to receive service when needed. Avoid doing business with this company.

Approximate cost of services:
$0.00
2 of 3 people found this review helpful.
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Company Response

Hi LK - I'm sorry to hear of this experience. If you require any further assistance please email me at support@enercare.ca with more details. Thank you.


First Review

4/10

Ordered two windows and a sliding patio door - supply only, no installation. Product quality is fine, the issue was that no one told us that the sliding door would be delivered unassembled - two panes of glass and lots of vinyl frame pieces that had to be put together without any instructions. This is not IKEA so this level of assembly should not be required and at the very least explained to the customer. Felt like they were not interested in a small home owner order and provide better service to contractors.

Approximate cost of services:
$2,200.00
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10/10

Found Frank online and was extremely pleased with his knowledge, pricing, and workmanship. I am very happy with the result. My family room is noticeably warmer due to his great work. Now I want to gut the rest of the house to bring it up to the same high standard!

Approximate cost of services:
$2,000.00
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10/10

Bought a gorgeous wood stove from Kastle when I first moved into my Century Home 10 years ago. Was so pleased with the product and installation that I did not even consider going anywhere else when I replaced that wood stove with a gas fireplace this year as part of a family room renovation. Product and installation were once again excellent.

Approximate cost of services:
$4,000.00
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Company Response

Thanks for being a return customer, best compliment ever.

10/10

Tony and his team are the best. I met Tony at the Home Show and his professionalism, knowledge and pleasant manner impressed me right from the start. He is a pleasure to deal with. The installation was also superb. The whole process was a breeze from start to finish (which is unfortuantely very rare in home improvement these days). I love my new door and was very impressed with Home Decor. I am a customer for life.

Approximate cost of services:
$3,000.00
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