Spring Home is an EXCEPTIONAL COMPANY! I speak from the experience of having used other companies to my distinct detriment. Spring Home is highly professional with all stall involved from initial sales to final installation to customer care. We dealt with the extraordinarily competent & knowledgeable installation & service manager, GEORGE. We bought a Lochinvar Knight Boiler, a John Wood hot water tank & 2 different styles of Mitsubishi Ductless A/Cs. We are very happy with all of these purchases, as well as with the related maintenance & customer care we have received following the purchase. Here is our (not very short) story so you will understand why this Company is exceptional. If you are not interested in reading through this entire review, please, at least, read the end because it makes note of an exceptional courtesy extended by the Company. We own a large ranch bungalow in Scarborough built in 1954. It has an unusual heating system consisting of only all 'in-floor' copper pipe radiant heating. When we first purchased the house, it became immediately apparent that there was a heating system problem. We called upon the heating company that the previous owners had been using & found, pretty quickly, that that company had no expertise whatsoever in the system installed in the house (hence the problems we were encountering). We then called upon a heating company that advertised itself as specialists in old home heating, only to be sold a totally inappropriate boiler/hot water heating system, which then resulted in repairs & replacements that tripled the cost of our original investment. I have gone into this detail to let you know what a breath of fresh air it was to open the door to Spring Home! We found, in George, a man with exceptional knowledge who knew exactly how to deal with what our particular issue was & how to solve the problem. And that he did. I stated earlier that we have an important note about a courtesy extended by this Company. Again, because we have an unusual heating system in our house, we also have no built in provision for A/C. There were a limited number of options available to us & George was able to clearly define these options & make recommendations in our circumstances. We had not committed to making a decision on the A/C matter when my husband was suddenly & unexpectedly required to undergo triple by-pass heart surgery, at a time when August exterior temperatures hovered in the humidex 35-40 C range. It was imperative for his health that we had A/C at the time of his release from hospital. I called George & I am forever grateful that, with exceptionally short notice, he was able to arrange the required equipment & send out a crew to do an installation on the very day before my husband's release. His crew attended overtime & on a long weekend. This was no small thing-critical, in fact, & something we will never forget! As I said, EXCEPTIONAL COMPANY!
- Company Response
Thank you so much for taking the time to leave us a great and amazing review. All our staff and crew are working really hard for the same goal and that is "quality work and customer satisfaction". Special mention and thanks to George's expertise that we were able to help you out with your HVAC concerns.Your review means a lot to each one of us and also for other consumer out there that will be needing our help with their HVAC concerns in the future and for that, we thank you so much once again for leaving us a great feedback. Please do not hesitate to call at anytime if you have any questions or need assistance with your HVAC. All the best and hope that your husband had fully recovered now.