Reviews

10/10

I want to give a huge shout out to Joe at Snap Pest Control who did a very thorough work and got us rid of our mouse problem. It was not a small problem - we had mice running across the living-room while we were watching TV or sometimes, even while I was cooking and moving around in the kitchen, I could see a mouse dash around. Once, as I was at my computer, a mouse bumped into my foot. But Joe did a thorough investigation, sealed all the spaces where the mice could get inside our house, and the spots where they were coming through, added some poison. Now, 6 weeks later, I haven't seen a mouse - or a mouse dropping, anywhere. To compare, I first called a competitor who just put some poison and said they couldn't seal off the holes, we had to do it ourselves. It was not cheap, but well worth the money. If you have an infestation problem, call Joe. He is also a no-nonsense, funny guy. I will never call anyone else for other infestations issues.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Thanks for your review. The rodent issue here was one of those downtown Toronto situations that can be tricky to solve. I remember getting to the home and it was raining and cold outside. Having conducted an interior inspection and then looking at the homes perimeter it then became apparent that some work needed to be done to seal off the exterior. The issue was that it was raining and cold outside and I needed at least 2 hours to get things boarded up properly. It was decided that to get this job done we needed to reschedule it so that work could be done well with good working conditions. One access point was under a deck which was so narrow that I had to contort myself to get in there. I was completely covered in raccoon crap (thank you coveralls), wet, cold, and contorted to a point where I felt as if I had been kicked in the ribs and had to take shallow breaths for a few days because of the sharp pain I was feeling. The fact is, that it needed to be done to ensure long term results for my client. I could have easily did what her previous company did which was to bait the home down on my first visit but I have to sleep at night so I rescheduled the job in order to do it properly. My client understood the need to wait a little and in the end what is one extra week when these mice have been around for years at the house with no results. Just another day in my adventures.

9/10

I called Myron early September to get a quote to replace all the windows in our house and our front door. He gave me the quote on the spot which was great when I then met other prospective installers. He was also thorough, asking lots of questions and giving advice, and being patient when I interviewd a total of 5 companies and then went back to him! The installation was 3 days ago, and went well. The only thing is that I would have liked for Myron to help me prepare better. He told me there would be a little dust, but it was actually quite a dusty mess in the house and I had not covered the couch or moved the baby toys. Had Myron explained to me better what to expect (and I had asked), we would have saved time on the post installation clean up. But all in all, we have a now thoroughly cleaned house, with clean, tight windows and a beautiful new front door. We could feel the difference immediately in terms of comfort and draft, and my kids commented on how quieter it was at night (we live on Dundas and their bedroom is on the street). So all in all even with the installation clean-up, we've very happy.

Approximate cost of services:
$7,500.00
Was this review helpful?
Company Response

Dear Elise, thank you very much for your great review and your useful remarks. We value very much your opinion and advise that will help us to better service our clients.

8/10

We moved into a new home and discovered our sump pump was not working anymore. As our washer was linked to the sump pump, and as a family of 4 with 2 guests at the time, we needed this to be fixed as soon as possible. We really appreciated how we were able to call Anta outside of business hours (9pm both times we called), how they sent someone to estimate the work and costs the next day and how then our sump pump was repaired 2 days later. The sump pump needed to be changed, but first the tiles over the pump that had been put by previous owners needed to be cut. That's why it was expensive. We may have paid a little over what other plumbers would have charged us but - AnTa acted very swiftly and our issue necessitating a full days word for 2 guys was fixed in 4 days between our initial call and repair day - we feel they did the least amount of mess and dirtying possible So next time, if I am not in an emergency, I might be looking for a better price, but for an emergency, I'll definitely call AnTa again.

Approximate cost of services:
$2,800.00
Was this review helpful?
Company Response

Thank you Elise! Glad we could be there when you needed us, and congratulations on the purchase of your new home! Plumbing problems don't always occur during regular business hours, that's a given. Anta offers a voice on the other end of the phone, as opposed to an answering machine/service, regardless of when you call. It is always a pleasure to hear that our crews are prompt and thorough in thier duties.And yes, no two jobs are alike. The tile that was covering your sump pump did present a challenge, requiring additional time and labour, as you noted. Renovating the basement to create more living space in a home is common. Unfortunately, as you discovered when moving in to your new home, not all renovations are done properly and with future repairs in mind. Sump pits, floor drains and inside clean outs, main water lines into the house and the accompanying shut off valves should always be accessible and not covered by a permanent floor covering or fixture. While having these accessible doesn't always allow our basement to look the way we envisioned, it is certainly better than tearing up all that hard work when a problem arises. Feel free to contact us any time, regardless of the size of the project. You may also want to check out our Membership program for returning customers We look forward to hearing from you, and thank you for choosing Anta Plumbing. Cheers!

10/10

Viktoria movers came to move our family of 4 from a large apartment in Toronto to a home (also in Toronto). While prepping for the move, the office was very informative and helpful. They also called me a few days before to check in on us and see if we had questions. On the day of the move, the crew arrived 15 minutes early so that they actually started working at 9am sharp as agreed. They worked for 5 hours straight, were nice guys and very efficient. Nothing was broken or lost during the move. It was a great experience and probably the best spent $1,000 of my life!

Approximate cost of services:
$1,000.00
Was this review helpful?
Company Response

So nice to hear when customers feel their money is well spent! Here at Viktoria we try to provide the best service possible at a fair price and reviews like yours Elise make us determined to strive to be better and better! I hope you're settling into your new home nicely and thank you for taking the time to write this review!