We moved into a new home and discovered our sump pump was not working anymore. As our washer was linked to the sump pump, and as a family of 4 with 2 guests at the time, we needed this to be fixed as soon as possible.
We really appreciated how we were able to call Anta outside of business hours (9pm both times we called), how they sent someone to estimate the work and costs the next day and how then our sump pump was repaired 2 days later.
The sump pump needed to be changed, but first the tiles over the pump that had been put by previous owners needed to be cut. That's why it was expensive.
We may have paid a little over what other plumbers would have charged us but
- AnTa acted very swiftly and our issue necessitating a full days word for 2 guys was fixed in 4 days between our initial call and repair day
- we feel they did the least amount of mess and dirtying possible
So next time, if I am not in an emergency, I might be looking for a better price, but for an emergency, I'll definitely call AnTa again.
- Approximate cost of services:
- $2,800.00
- Company Response
Thank you Elise! Glad we could be there when you needed us, and congratulations on the purchase of your new home! Plumbing problems don't always occur during regular business hours, that's a given. Anta offers a voice on the other end of the phone, as opposed to an answering machine/service, regardless of when you call. It is always a pleasure to hear that our crews are prompt and thorough in thier duties.And yes, no two jobs are alike. The tile that was covering your sump pump did present a challenge, requiring additional time and labour, as you noted. Renovating the basement to create more living space in a home is common. Unfortunately, as you discovered when moving in to your new home, not all renovations are done properly and with future repairs in mind. Sump pits, floor drains and inside clean outs, main water lines into the house and the accompanying shut off valves should always be accessible and not covered by a permanent floor covering or fixture. While having these accessible doesn't always allow our basement to look the way we envisioned, it is certainly better than tearing up all that hard work when a problem arises. Feel free to contact us any time, regardless of the size of the project. You may also want to check out our Membership program for returning customers We look forward to hearing from you, and thank you for choosing Anta Plumbing. Cheers!