Erin from Toronto

I received an email confirming receipt of the case from Electrolux and he scheduled a date and a time. I waited all day and no show, no call, no email. I received a call that evening. I said someone was supposed to come today and didnt show up, no call or anything. The guy advised of that must have been the boss and hes out of the country. He diagnosed the issue over the phone to save a trip to my home and said he order the part and give me call. After several phone calls and emails they scheduled another date, no show again. This time is was covid, but the funny thing is there is a post here from someone receiving service 7 days ago when he was supposed to show up at my place. Again several emails and calls and nothing. Im Done. Officially the worst business Ive ever dealt with. Excuse after Excuse. Seems to be an ongoing theme with this place. Seriously worst customer service Ive ever received. Its now been two months. This was a warranty call from Electrolux. Brand new washer and dryer and the dryer stop working for a few days. I had 30 days to return or fix and thanks to these guys we are over the 30days.

Stellar Service! From beginning to end these guys were professional, kind and did a great job! Walked me through the process and it was pretty amazing to see the before & after and even videos of during! We moved into our home a few months ago and so happy that I had the duct cleaning done. Could not believe the amount of debris flying through the vents. Peace of mind & definitely cleaner air now. They did all the vents, furnace, and dryer. Highly recommend the guys. You won’t be disappointed, that’s for sure.

I really can’t say enough good things about these guys. I’ve used them multiple times over the past 10 years and I wouldn’t use anyone else. The movers are always quick, respectful and kind guys. Always great prices and worth the excellent services! No job too small or big. This move required multiple stops and everything went smoothly! I highly recommend them to anyone looking for movers!

This was my fifth time using Arby Cartage. Three times for full moves and twice for furniture moves. I trust these guys to get the job done right. Always an easy process. Trustworthy, humble and funny. We had Anil and two other guys here. Always a pleasure gentlemen! Thanks again for the help.

My husband and I were disappointed with my most recent services from Water Works are done with their services. This was the third time we used them over the past few years and even bought into the preferred customer package which allows us 10% services. First of all, 10% off does nothing with their high prices. However, if the service was superb, it wouldn't be so bad. The Call- Called on a Friday at 5pm and they were booked up for the weekend and couldn't send anyone until Monday afternoon. The Job- To repair a copper drain line from our dishwasher and take a look at the water shut off valve. The copper line was replaced with a proper hose easy peasy. 30min job. The cost of the hose at Lowes $24.99 the cost of the job $350 and that's with 10% off for being a preferred customer. Now the lagging issues. First, they could not plug the dishwasher back in. They insisted they needed an extension cord. I called my husband and asked him to buy a grounded extension cord on his way home which in the end wasn't needed as the master electrician that we also had over doing work was able to plug it back in for us. Once plugged in we learned that the dishwasher was not working properly. Called Water Works back and was told we had to wait until Wednesday for someone to come back out. Umm. Nope. Next day late afternoon Michael Y. And his apprentice came back. After insisting multiple times something was wrong with our dishwasher. I had to argue that our dishwasher was fine and that we really think is was something to do with the valve. In the end, it was the valve. And, Michael was able to get the dishwasher plugged in without the use of an extension cord. However, when flushing the toilet that is directly above and connected to the valve it is now making a loud and long flush noise. Not calling them back again. I'll just take the loss this time and call in someone else. I also don't like the pushiness of rating them 10/10 on homestars. It's uncomfortable. We were reminded five times! Twice in person, once over the phone, once via email and once via text message!!! With offers of them sending you "gifts" in doing so. Third time is a charm I guess. This time I told the truth.

I am always very nervous when hiring someone to do work around the house. Worried about getting ripped off and people taking shortcuts. I cannot say enough good stuff about Mapleleaf Electric Inc. First of all, we received a quote from Alex for knob and tube removal and it was the best quote we received and detailed the work that needed to be done. Alex stood by his quote and made sure the work was done properly. They team of guys (shoutouts to Thomas, Jr., Alex and Leo) arrived on time every day. Always courteous, polite with a great sense of humour. The guys were not your typical guys, they were all good people too. I've never felt more comfortable around people we've contracted. They were very respectful of our house, the property and the neighbours/tenants. They controlled the dust as much as possible in a knob & tube reno and kept the place clean. Floors were covered, furniture was covered. They were also super respectful of our furbaby too which was a big bonus. These guys worked really hard, day after day. The job was completed before schedule. I am so happy with the work they did and the new light fixtures. Everything was perfect. I would highly recommend Mapleleaf Electric. They went above and beyond the scope of their jobs. I will never use another electrician. I just wish they did more then just electrical cause I'd hire them for everything!!! Thanks guys for a job well done! Cheers Alex, you have an unbeatable team!! Erin

The Business- Family Owned Business The Call & Admin- Randa is AMAZING. She prides herself on the company and customer service and made sure every aspect of the serivce was completed perfectly and to the customers utmost satisfaction with follow-up calls. The Work- completed next day (wasnt urgent) and no more leaking! Looks great and even better the work is guaranteed. I went with the service agreement as it basically paid itself and we have other upcoming work to do. I felt comfortable with the service plumber and am confident in the work he completed. Overall, I would recommend them and will use them again in the future!

I called WaterWorks to see what it would take to add a separate washer and/or dryer in our basement. Time- The gentleman that showed up was on time, very friendly and reasonable. Price- I didnt like the idea of paying for an estimate, however, he was very fair, honest in his quote and took his time. The Job- I liked that if I was to proceed with the work that he would deduct the quote amount from the job. He also went out of his was and gave us advise on another plumbing issue we were looking into with our toilet. I will call him again in the future if I have any plumbing issue and would recommend him to family and friends.

I used Arby Cartage to move some large heavy pieces of furniture from my basement to the main level. Time- They were here on time and ready to work! Price- Considering the time it took to move the furniture and the work they performed the price was well worth it. The only issue is the guy who booked the move forgot to telll me they dont except credit cards and I had to run to the bank and back before they left. Job- Two men showed up, very friendly with a great sense of humour. They went above and beyond the call of duty even fixing a part of the furniture that was bent out of place from the previous moving company. On top of that he also pointed out a light that was dangerously hanging and unhooked it for me! I felt safe and confortable with these guys in my home. It felt more like family or friends helping me out rather two strange men. I would use them again and would definetly recommend them! Thank you Arby Cartage- you have fully installed my confidence in moving companies!

AKA- UNIQUE PROVIDERS DUCT CLEANING Time- First warning sign- These guys showed up a hour and a half late even after calling at the scheduled time advising they would be at our house in 30min. Upon trying to call the the owner Naeem back to find out if they were still coming and calling their office NOBODY was answering the phone lines. This is also after they called earlier in the day asking if they could come earlier and I could not accomodate their request. Price- I purchased a Groupon for $120 which included just the very basics, 12 vents and 2 hook ups. No sanitization or anything else. They tried to upsell on everything; $15 on a new filter, $80 for sanitization, $10 each aditional vent, $10 disposable fee, $80 to clean the furnace which they said HAD to be done. Upon my husband inspecting it DID NOT have to be done. When my husband wasnt around he still tried pushing me into getting the work done complaining of his money troubles. The Job- A beat up dirty truck showed up. A quick lacked job. Naeem and his two sons showed up to do the job. Not one vent cover was removed. They just quickly stuck the air gun in and that was it. Closer to the end Naeem placed tape on the vent that would be spitting out all the dirt. After they removed the tape, but did not clean up the mess that was left all over which included mouse feces. This is after he was aware there was a two year little girl that runs around and myself who is going through chemotherapy. Both my husband and I were disappointed with the entire experience. We will not use this company again nor will we recommend them. I thought I was careful and read the reviews before purchasing, but, I didnt know the owners name until the day they were to show up- coincidently two of the ten star reviews have the same name as the owner. Hmmm. Save your money and spend it with a company whom you will provide quality work and will respect your family's home and importantly health.