Initially hired them to do a move in cleaning. House looked great until I really started checking (above fridge, on top of cabinets etc. not cleaned at all). Ray was very apologetic and offered a free home cleaning. I hired them to come every other week, and in 2 weeks had 2 problems. 1) Rather than picking up and moving something off a table they slid it over, scratching the surface. It was a brand new table, so I'm sure it wasn't there beforehand. 2) We came home to a soaked carpet and leather coffee table. The vase of flowers was mysteriously empty on the coffee table. They "swear on their children" it wasn't them. Given they were the only people in the house that day, it must have been a ghost that spilled the vase. Mistakes happen, but at least hang the rug to dry, instead of trying to cover it up and leave it sitting on the floors, which could rot. All cleaners make mistakes, but when you try to cover up the problem instead of fixing it, I no longer trust you to be alone in my home. You are paying a premium to have this company clean your home, but are getting no more than if you hired an amateur and paid $10/hr. Overall they do a decent job, but nothing that the average house cleaner can't do. I don't think the job they do justifies their cost. At $10-$15hr go with them, but they aren't worth their "premium price".