We had our carpets and ducts cleaned but are not happy with the service. The price quoted for carpet cleaning doubled when Bob arrived. Reason given for higher price is "additional" disinfecting, etc. but we felt price was increased because they knew we were in a time crunch to have carpets cleaned. In addition, there was a large stain on our carpets that was not completely removed. "Duct cleaning" just consisted of vacumming and "disinfecting" each of our vents, not the entire duct system from the furnace. We felt the duct cleaning was inadequate and misleading. If you are not a proper duct cleaning company don't advertise that you can provide the service.
Dear Lisa, I do not appreciate the tone of your response. I did get your constant phone calls and voice messages at very inconvenient times. I have not had a chance to get back to you nor do I have any desire to at this point. Yes, we did agree to the services and paid for it in full, however, in hindsight we realized that the duct cleaning was not up to industry standard and we could have gotten proper duct cleaning for a similar price from other companies. Your technician told us that your methodology of "cleaning" was better, but we realized that was not true. They also missed a few vents and carpet stains. I am really busy and it is not a priorty for me to respond to you. I felt compelled to write this review only for the benefit of other users on Homestars to share my experience, not to get any benefit from it. If I had wanted a response from your company i would have contacted you before the review. Please stop harassing me with the constant phone calls as I do not want to deal with your company any further at this point. Thank you.
