We had our carpets and ducts cleaned but are not happy with the service. The price quoted for carpet cleaning doubled when Bob arrived. Reason given for higher price is "additional" disinfecting, etc. but we felt price was increased because they knew we were in a time crunch to have carpets cleaned. In addition, there was a large stain on our carpets that was not completely removed. "Duct cleaning" just consisted of vacumming and "disinfecting" each of our vents, not the entire duct system from the furnace. We felt the duct cleaning was inadequate and misleading. If you are not a proper duct cleaning company don't advertise that you can provide the service.
Dear Lisa, I do not appreciate the tone of your response. I did get your constant phone calls and voice messages at very inconvenient times. I have not had a chance to get back to you nor do I have any desire to at this point. Yes, we did agree to the services and paid for it in full, however, in hindsight we realized that the duct cleaning was not up to industry standard and we could have gotten proper duct cleaning for a similar price from other companies. Your technician told us that your methodology of "cleaning" was better, but we realized that was not true. They also missed a few vents and carpet stains. I am really busy and it is not a priorty for me to respond to you. I felt compelled to write this review only for the benefit of other users on Homestars to share my experience, not to get any benefit from it. If I had wanted a response from your company i would have contacted you before the review. Please stop harassing me with the constant phone calls as I do not want to deal with your company any further at this point. Thank you.
- Approximate cost of services:
- $500.00
- Company Response
Hi Dear Jenny, Thank you for taking time to write a review that was done on August 10/2013 where you were happy with the carpet and duct cleaning services you got over a month ago. You agreed with the price and the services you received and you paid for it. We have different cleaning packages with obviously different price based on the cleaning needs. You choose what works for you. You paid for the services you ask for and needed based on your agreement. Then our technicians after the jod done , they showed you the areas cleaned . You did see the cleaning result and liked it and paid for the services with your agreement and signature on that day. Our technician were very surprised to hear this and they spend more that 3 hours for providing these services to you . They did not rush or were in a time crunch in providing services to youat all . They never do or did say they will clean the furnace?? We tried to contact you since your review on Monday Sept 10/2013 at least 5 times and left 2 messages for you to contact us to talk about this issue. I have not heard from you yet? Please give us a call to go over this as soon as possible. I have talk to my technicians and heard their story and I would like to hear yours too. Thank you so much for your time and getting back to us in advance. Looking forward to hear from you soon.
Hi Jenny if you were not happy with the services provided The least you could do, to return my calls that I left messages+++ for you. You could be assertive enough for dealing with this issue by open , two way communication, and if such an issue existed?? I am still interested and looking forward to hear from you. Thanks again. All the best to you
Five Star Cleaning Management