Reviews

10/10

Michael and his associate came today to my house to repair/replace the connection and valve for the exterior hose connection. They did a great job and it was fast, they were in and out in under an hour and a half. My only complaint is that $550 + tax seems pretty expensive to pay for just over an hour's worth of plumbing work, but I think that's expected when you pay by the job instead of by the hour.

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Company Response

Hi Laura in Little Italy -Thanks for the great review - We know that your time is very valuable and so we work quickly,efficiently and cleanly, leaving you with less problems and expenses. Because we do charge by the job, rather than the hour, you can be certain that if the job becomes complicated, you will not be charged anything extra. Always the same upfront price! From the Team @ Water Works Plumbing & Drains.

10/10

While drainworks is probably one of the more expensive companies to use, their service and workmanship is fantastic. I've used them a few times, including this latest job which involved digging up our basement to replace 20 feet of plugged clay pipes. Dealing with them is always a pleasure and they're super professional, courteous and go the extra effort to make you understand what they need to do. They are always on time and will stay late to finish a job if they need to, as was the case this time for us. Also, their cleanup of the site is fantastic which I really appreciate. Overall, their customer service and guaranteed good work is worth the extra dollars.

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Company Response

**Thanks Laura** We are grateful for your review and thank you for sharing your experience here with others. It is rewarding to know that you are repeatedly satisfied with our service, and we look forward to being the plumbing and drain service providers you can rely on, but it is important to note that our pricing is in line with industry standards. Thanks for your patronage and for continually choosing DrainWorks.

10/10

Peter's service was great from the moment he took my call right through to the end of the job. He knows his stuff and is professional and courteous. He discovered that our 30 year-old gas stove was done, disconnected it and got us a new one, then installed that for us.

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10/10

The team at World of Comfort was fantastic from start to finish. They were friendly, and went a long way towards explaining everything to us about how things worked. We ended up with a transformed heating system for our water and rads and we couldn't be happier. Not only is it more energy efficient, but now there's never any worry of running our of hot water and the unit takes us so much less space in our basement then the old water tank and furnace. We couldn't be more positive about these guys!!

1 of 1 people found this review helpful.
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10/10

Jamie and his team were phenomenal from start to finish on this job. They cleaned all our eaves and windows, fixed our broken eaves and disconnected the downspout and re-routed it to another area. They were all super courteous and professional, explaining what they were doing along the way. They worked efficiently and did an excellent job. Thanks!!!

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10/10

Mike and the crew from Drainworks was awesome. They were professional the entire job through, extremely thorough and explained everything to us as they went along. They did a really great job both in workmanship and in quality of service. We would recommend them to anyone!

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Company Response

We appreciate your review. Having full salary based employees rather than temporary commission-driven freelancers employees is what allows our technicians the time it takes to fully and thoroughly explain all repairs to you so that you can make an educated decision before we proceed. Thanks again for your review.