arman in Ajax

"Warning: Do not hire Drago for any plumbing or handyman work. He presents himself as a plumber but is actually a handyman who will ask you for a 40% deposit upfront. If you make that mistake, you will lose your sleep and will keep chasing him. He will tire you out with excuses because all he wants is the deposit without doing any work. He does not have any tools and is unreliable. I hired Drago to change the house trap, for which he took a $1000 deposit. He claimed it was a big job involving digging up the lawn and assured me that he would complete the work in a timely manner. However, it turned out to be a normal blockage that was later cleared with an eel. Drago made it sound like he was doing me a favor by only charging $3000, claiming he was saving me money, and walked away with $1000 without completing the job. When I asked him for a refund, he started giving excuses, saying the job was not complete and that I needed maintenance. Despite telling him I did not want to see him on the property and that I would leave a negative review, he responded callously, saying he didn't care and that it didn't impact him. He even threatened to report issues in my home to the building inspector, claiming he had contacts with the city. It was a frustrating and disappointing experience, and I would strongly advise against hiring Drago for any plumbing or handyman work. Spread the word to help others avoid this untrustworthy individual and prevent them from falling into a similar situation."

"I have been a rental customer for a water heater from Reliance Home Comfort for over a decade. Recently, when I called them for service, the technician pressured me to upgrade to a power vent or tankless water heater, which I declined. Shortly after, they tagged my water heater, making the vent unusable, and left me with a hefty repair bill from a contractor they recommended, likely with the technician getting a cut. I opted to switch to an electric water heater to save on monthly costs. Despite confirming everything over the phone with their agent, the technician or electrician who came left a bill of $395 with my tenants, which I, as the account holder, never signed off on. No new line was run, and I never had a power vent water heater installed. Later, when I needed to change to a larger tank size, I was assured by the agent that there would be no extra charge since we were only changing the size, not the type of water heater. However, it took over a week to get the correct tank installed, with one technician even leaving a wrong tank on the property without follow-up. Even after multiple calls, the correct tank was installed, but the technician never bothered to call me and left another invoice of $395 with my tenants. When I tried to resolve the issue with their customer resolution specialist, I was told they couldn't help since I wasn't on-site, and they instead noted on my file to not offer me service in the future.