Reliance Home Comfort

"I have been a rental customer for a water heater from Reliance Home Comfort for over a decade. Recently, when I called them for service, the technician pressured me to upgrade to a power vent or tankless water heater, which I declined. Shortly after, they tagged my water heater, making the vent unusable, and left me with a hefty repair bill from a contractor they recommended, likely with the technician getting a cut.

I opted to switch to an electric water heater to save on monthly costs. Despite confirming everything over the phone with their agent, the technician or electrician who came left a bill of $395 with my tenants, which I, as the account holder, never signed off on. No new line was run, and I never had a power vent water heater installed.

Later, when I needed to change to a larger tank size, I was assured by the agent that there would be no extra charge since we were only changing the size, not the type of water heater. However, it took over a week to get the correct tank installed, with one technician even leaving a wrong tank on the property without follow-up.

Even after multiple calls, the correct tank was installed, but the technician never bothered to call me and left another invoice of $395 with my tenants. When I tried to resolve the issue with their customer resolution specialist, I was told they couldn't help since I wasn't on-site, and they instead noted on my file to not offer me service in the future.