Reviews

10/10

Last week replaced my furnace. Convertible was the lowest and reading the reviews I was skeptical how they could do a good job for the price quoted. From the time of providing a no pressure quote, which was crystal clear to begin with. And gave me all the necessary answers to my questions. They did a job they said they will do to beyond my satisfaction. They found out I have replaced my air-condition 6 years ago and provided me with a further customer discount. The technicians showed up at the exact time they said they will come and finished in time. I would recommend Convertible if you want a headache free job. Thank you for a job well done.

Approximate cost of services:
$3,000.00
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Company Response

Thank you Pradeep
I very very much appreciate this review.

And Yes it was a funny coincidence that when you were searching for a new furnace through the Renovation Find website, you found us as a local approved contractor, but did not realize until later that we also installed your central air conditioner six years ago.

Our pricing is low because we are nice and smart in our purchase.

We buy factory direct straight from the assembly line where the furnaces are made in high-volume. That really cuts out a large chunk of money that instead of keeping for profit, we deduct off of the cost of the furnace to give the customer a fair and reasonable honest price.

We absolutely could charge more, but it would not make us feel good about ourselves if we were gouging like other companies were.

The best part about us in fact is that we splurge on our technicians by paying them a doctors wage which is the highest possible employee wage to keep the absolute best technicians on staff.

This is the secret to our success over 55 years.

Thank you for being a loyal customer. We really appreciate you. Please make sure you registered your serial number online. Thank you again, Marnie Amodeo general manager

10/10

Philip showed up at the exact time they said he will be. completed the job in time to my satisfaction. The plumber was available within an hour notice, price was competitive with the rest of the companies quote, worth every dollar. Philip's experience in his field reflected in the work he performed and the way he carried himself. Thank you for a job well done and have no problems in recommending this company to anyone. If anyone gets Philip it will be a bonus.

Approximate cost of services:
$500.00
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Company Response

Hello Pradeep! We greatly appreciate your time in writing this review and are pleased to hear that Phil met and exceeded your expectations to the extent that you would recommend our services to others. Thank you again, Phil will be hearing about this great review!

0/10

I called Direct Energy when my furnace stopped working, I approved for an inspection and quote to repair for $99.00 plus tax, the tech showed up next day morning May 13, 2013 I was at work and till afternoon I was not aware the tech was already there and performing the repair, when I spoke to him on the phone he said he thought I had a protection plan and he was half way through the repairs, now that he was half way through he can only finish the work and let me know how much it will cost, I was NOT GIVEN a quote and my mom was cold I had no choice but to let him finish his work. When I agreed for an inspection costing $99 only he gave me a bill for $906.00. I called direct energy the following day to inquire as I found that the control valve he replaced charging a whooping $574.65 is available for $174.00 online and also available at a retailer for less than what I have been charged. The customer service said they will refer this to the technicians and expect a call tomorrow. I had to call next day they gave me a reference no: 19491395 and said expect next day, called 3rd time no news then after 10 days someone called and said sooner the tech realised I did not have a plan he requested me to proceed and I said alright, but not mentioning that he already replaced the part and not given me an estimate. The call was referred back to tech regarding the price of the part, now it is 15 days since this happen and no call from direct energy or technician. I think they are waiting for me to just forget about it or give in. I also had another tech come in from direct energy same day to check my water heater as it is not heating fast enough he did not find any problem, which I am going to rent out from another provider after 10 years of paying to DE. I want Direct Energy to charge me for inspection as agreed and put back the old control vale or accept me returning the part by my technician. I HAVE A TICKET OPEN 19491395

Approximate cost of services:
$906.00
2 of 2 people found this review helpful.
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Company Response

Hi Pradeep,
Can you please send us your information and we will have a supersvisor contact you.
Thanks.