Enercare Home Services

I called Direct Energy when my furnace stopped working, I approved for an inspection and quote to repair for $99.00 plus tax, the tech showed up next day morning May 13, 2013 I was at work and till afternoon I was not aware the tech was already there and performing the repair, when I spoke to him on the phone he said he thought I had a protection plan and he was half way through the repairs, now that he was half way through he can only finish the work and let me know how much it will cost, I was NOT GIVEN a quote and my mom was cold I had no choice but to let him finish his work. When I agreed for an inspection costing $99 only he gave me a bill for $906.00. I called direct energy the following day to inquire as I found that the control valve he replaced charging a whooping $574.65 is available for $174.00 online and also available at a retailer for less than what I have been charged. The customer service said they will refer this to the technicians and expect a call tomorrow. I had to call next day they gave me a reference no: 19491395 and said expect next day, called 3rd time no news then after 10 days someone called and said sooner the tech realised I did not have a plan he requested me to proceed and I said alright, but not mentioning that he already replaced the part and not given me an estimate. The call was referred back to tech regarding the price of the part, now it is 15 days since this happen and no call from direct energy or technician. I think they are waiting for me to just forget about it or give in. I also had another tech come in from direct energy same day to check my water heater as it is not heating fast enough he did not find any problem, which I am going to rent out from another provider after 10 years of paying to DE. I want Direct Energy to charge me for inspection as agreed and put back the old control vale or accept me returning the part by my technician. I HAVE A TICKET OPEN 19491395