Daniel from Vaughan

A lot of positive reviews on here, but be careful as a new home buyer. As one positive the customer service now is much more helpful than in the past. In a new home they installed the outlets in the wrong places much later than they said they would. They did the work post construction instead of pre-construction even though thats when they should have. They force you into a 5 year lock in to get installation, you need 90 days cancellation notice (ya 90 days, that's unheard of and just a greedy company), and any time they give you for free is not included in the 5 years so the 5 year lock in turns into 5 and a half years. Really really shady practices and I would rather give my business to someone else. Read every line of the contract because they WILL NOT explain it properly to you and will take advantage. In terms of the actual monitoring service I have had no issues and am very satisfied with that. Just don't want to do business with companies that employ shady practices.

So far I find the quality of the windows to be very good, but I do find that they are expensive comparatively. They do seem to deal with builder contracts which is why they probably charge more.

I had a hard time finding good quality front door inserts for a reasonable price. I say reasonable because even though they are more expensive than their competition, you can really see the quality in where the joins of the frame are. It feels like their insert are built better and will last longer. We went into the showroom and they were very friendly with us.

I wanted a company that has been around for over 10 years with: - Work in the area I could see - Good quality - Good price - Friendly people They met this criteria and more. Happy with their work and I would hire them again.