This is my last conversation with Deluxe Alarms. Sent May 16th. I still have yet to receive any response. What a shame...
Hello Sudi and Deluxe Alarms customer support services, The reason for my writing today is to basically voice my dismay at Deluxe Alarms attempt to basically hold us hostage with the dated system that YOUR company installed. Now considering this equipment is dated, and you dont support it any longer, the signal is intermittently being monitored according to one of your reps and Im just learning that this has been going on for a long time since over a year ago when the amber triangle has come on. Our keypad beeps twice every 10 seconds or so until we enter our code and then it stops beeping until the next time it starts up again. WE are now FORCED to make one of three choices. Considering we have been with your company for I believe 8 years now, I guess customer loyalty really doesnt count for much these days with Deluxe Alarms. The three choices are basically, either we pay fully for the upgrade in equipment and remain on our month to month or sign back up for a three year term again and youll install the equipment for free, or we terminate our contract. Again, basically its a pretty awful position youre putting us in considering YOU INSTALLED equipment that YOUR COMPANY no longer supports and should have made us aware upon original installation that the equipment would not be supported down the road. The options left to us are unfortunate considering we are now looking to cancel our month to month contract with you. Sudi, you mentioned to me on the phone that youll have a manager contact me. Last time I was told a manager would contact us, we waited literally for over a year and even then no one called. Im assuming this wont get anywhere at this point. I have already contacted the Consumer Protection Agency as well as our friends at Global News Consumer Matters just to vent. I guess please take heed that this is our one month notice for termination of account. We have tested response from setting off the alarms randomly for over 3 minutes each time over a one year period and received no calls from the monitoring station. So basically weve been paying you for no monitoring. What a horrible way to service people.
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