Deluxe Alarms

Alarm Systems
Vaughan ON L4K 0B3
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84%

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Reviews by rating (past 12 months)
Best of 2014 winner 2 timesBest of 2014winner 2 times

Reviews for Deluxe Alarms

Average customer rating:
9.3 10 (652 reviews)

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liam noa
liam noa
6 reviews Vaughan, ON
10/10

My security

We need to install some door protect devices in our house so our friends recommended this company to us. I must say that I had a lot of questions because it's our security but all answers were really relevant and professional. 5 stars!

1 of 1 people found this review helpful.
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Kathy in Markham
Kathy in Markham
3 reviews Markham, ON
0/10

Terrible customer service, false contract promises

Do not go with company unless you enjoy crappy/non-existent service and fake information added to your contract/profile. When I was trying to cancel my service, they threw a ton of "promotions" at me but nothing that was added to my contract was true:

1) they offered the first 6 months of my 36 month contract as free monitoring. I just found out that my contract is in fact 42 months so the guy who renewed my not only sold me something completely untrue but he left the company shortly after (surprise surprise).

2) at the time of my contract renewal, I also got a new door installed so I scheduled for a technician to come out and reconnect the door contact. I also just found out that on my file, that work was noted to 'reinstall the new equipment as part of my contract renewal' which is 100% BS because I still have the equipment I got 14 years ago! I do NOT have any of this so called "new equipment" installed in my house!

I thought that my contract was up Oct 13 2020 (36 months) but now I can't cancel otherwise I have to pay an early termination fee but how can I pay any fee for equipment that isn't even in my house?! Technically I already OWN this equipment because it's 14 years old!

I've called multiple times, the agents don't care and only tell me "I'll forward this to my manager" but that was 2 weeks ago and no one has called me back.

DO NOT GO WITH DELUXE. THEY ARE AWFUL AND GIVE HORRIBLE CUSTOMER SERVICE.

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Private User
Private User
Private User reviews Edmonton, AB
10/10

Safe home

I want to tell you a huge thanks for installation new alarm system at my home. In several months after your work everything works like it's new, even there are kids at out home=)) THANK YOU

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Private User
Private User
Private User reviews Toronto, ON
8/10

Safety Systems

Considering that the work is not difficult and fast, everything is OK. The job was done quickly, as promised. They know their business. I recommend them for cooperation to my colleagues and friends.

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Lily
Lily
5 reviews Toronto, ON
10/10

My alarm

Security of my family is a priority number 1 for me and for that reason I was trying to find the most reliable security company and I must say that these guys do their job really professional!

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Karen in Toronto
Karen in Toronto
1 review Toronto, ON
0/10

Company never provided the service

We signed up with Deluxe as part of new home set up. Our system was never hooked up, our door and window contacts are hanging in frame. Were unable to have anyone return any calls, messages left. We cancelled land line approx. 2 yrs after sign up, we notified of this change, again, no response. Our contract was up, we continued to receive invoices, we have once again made multiple calls, sent emails, we continue getting billed. We were asking for bills beyond contract to stop, and desist. As no response, we are now seeking reimbursement for the entire period, as this Company has never provided the service that we contracted them for. Our experience has been worse than any other service relationship we have had. Pic below show our contact in garage and front doors, windows are identical + back door to interior

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Oakville, ON
10/10

Recent Hardware Upgrade

I have been with Deluxe Alarms for over 10 years, since our home was built. I recently upgraded our system with a new board for GSM, new keypads and doorbell camera. I have always found them to be quick to respond and provide great service.

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Private User
Private User
Private User reviews Cambridge, ON
10/10

Deluxe Review

I have used this alarm company for my past 2 homes. They are very accommodating and I love them! It was easy to switch the service from one home to another and I would recommend them to anyone.

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Private User
Private User
Private User reviews Vaughan, ON
10/10

Smart Home Monitoring

We have been with Deluxe since 2016 and previously at our parents house, they were eager to make a solution that fit when we were seeking new services at our renewal.

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Private User
Private User
Private User reviews Oshawa, ON
10/10

Home Alarm Service

I needed to make some system changes to my current alarm system and the company offered to complete the work and upgrade my current system at the same price. The customer service was excellent.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Deluxe Alarms

Deluxe Alarms provides the best in home alarm systems to protect your home, family and loved ones. With over a decade of know-how, we are the business families in the greater Toronto and surround areas have trusted for years to keep their homes and families protected. Never worry about your safety when you can have peace of mind delivered with Deluxe Alarms home security. When it comes to your home alarm, you can count on Deluxe Alarms to provide complete 24/7 safety.

Built into our service is the latest in home monitoring systems. We include emergency notification for your home with a fast response time for any kind of emergency from a prowler in your house to an unanticipated flood while you are away from home.

Our home security alarm systems may also provide peace of mind with our special medical alert system. If you or a loved one is home alone with a health condition or at an age where the ability to call for help could be critical, we can help. This state of the art medical assistance system can aid anyone recovering from illness or facing lost mobility from aging to stay independent but always within reach of medical assistance. It can mean being able to enjoy life to the fullest and still have help available in an instant when needed.

Deluxe Alarms can create the right security package for your home. We offer complete home wiring packages, cell phone connections that allow you to monitor your homes safety from a distance (smart home monitoring), and security certificates that will bring your home insurance down and a wireless security system that works independent of the power grid to keep your home secure even in blackout conditions. We can deliver a home alarm security system for the best security money can buy at an affordable price only from Deluxe Alarms.

CATEGORIES
Alarm Systems, Home Automation, and Home Theater
PRODUCTS
Home and Business Alarm Systems
WEBSITE
http://www.DeluxeAlarms.com
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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